Kevin Neal

April 2025 – Present | Austin, TX

• Lead end-to-end technical staffing engagements while managing timelines, deliverables, and communication across multiple client accounts. Partner with hiring managers and internal teams to align staffing strategy with business goals and ensure successful delivery outcomes. Maintain consistent client communication to strengthen partnerships and support long-term retention.

Key Achievements:

• Improved project delivery timelines by 20% through process streamlining and role alignment.
• Partnered with clients on IT hiring roadmaps to forecast needs and proactively plan sourcing projects.
• Developed strategic account plans designed to strengthen partnerships and minimize churn risk.

January 2024 – March 2025 | Austin, TX

• Managed the full lifecycle of IT staffing engagements from discovery to delivery while coordinating closely with recruiting teams and client stakeholders. Developed strategic account plans designed to strengthen partnerships and minimize churn risk through proactive engagement and solution alignment. Led contract negotiations and ensured consistent communication with clients to maintain high satisfaction and long-term partnerships.

Key Achievements:

• Managed a $1.2M annual client portfolio with 95% satisfaction scores.
• Reduced project turnaround times by integrating agile communication and reporting tools.
• • Proactively identified at-risk client engagements and collaborated with internal teams to develop recovery strategies that strengthened partnerships and protected recurring revenue.

January 2022 – December 2023 | Austin, TX

• Oversaw enterprise client engagements, coordinating cross-functional teams including hiring managers, engineers, and program leaders. Maintained structured communication and reporting processes to ensure alignment with client objectives and strengthen ongoing partnerships.

Key Achievements:

• Delivered specialized talent for complex federal and defense initiatives including USAA’s ServiceNow modernization and Boeing’s VC-25B program.
• Improved client retention by 30% through proactive communication and structured account management.

May 2020 – January 2022 | Austin, TX

• Directed daily branch operations and led multiple client delivery initiatives while managing recruiter performance and operational workflows. Focused on improving service delivery processes and strengthening client relationships through consistent engagement and team collaboration.

Key Achievements:

• Increased project delivery efficiency by 25% through workflow redesign.
• Managed and coached a team of five across multiple concurrent client initiatives.

November 2015 – December 2019 | Austin, TX

• Managed enterprise client accounts while coordinating onboarding, training, and service delivery initiatives aligned with client goals. Conducted quarterly business reviews to analyze performance metrics and identify opportunities to improve service delivery and long-term partnership success.

Key Achievements:

• Managed enterprise accounts valued at $3M+ annually with a 97% renewal rate.
• Reduced client issue resolution time by 40% through process improvements and cross-department collaboration.