Kevin Newberry
Bonnyman,KY
Summary
Dynamic professional with extensive experience in customer service and sales, notably at Spherion Staffing. Proven ability to engage clients effectively, leveraging strong presentation skills and active listening to enhance customer satisfaction. Adept at training and mentoring teams, consistently driving performance and achieving sales targets through strategic problem-solving and adaptability.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Spherion Staffing
10.2024 - Current
- Engaged members of health insurance agency through outbound calls to support wellness visit scheduling.
- Executed 150-200 outbound calls daily.
Sales Representative
Concentrix
07.2023 - 07.2024
- Explained key product details and advantages of American Express credit cards to interested callers.
- Guided callers through product selection using detailed questions.
Peer Coach
Centene Corporation
10.2020 - 11.2022
- Delivered resourceful guidance for medication acquisition, financial support, housing arrangements, and transportation access.
Wireless Sales Representative
Troc
Hazard, KY
10.2020 - 04.2021
- Facilitated sales of telecommunications products at Walmart on behalf of AT&T.
- Demonstrated product features to customers in order to increase sales.
Laborer
Bush Construction
Hazard, KY
06.2019 - 10.2019
- Revamped residential and commercial spaces.
- Lifted and transported substantial weights efficiently and safely.
- Managed concrete pouring operations.
- Created functional living and working environments.
- Managed various roofing assignments successfully.
Facilitator
Sykes Enterprises, Incorporated
Chavies, KY
03.2016 - 03.2019
- Led training sessions focusing on equipping new agents with essential skills in customer interactions and sales processes.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
Education
High school or equivalent -
Perry County Central High School
Hazard, KY05.2009
Skills
- Presentation Skills
- Mentoring
- Research
- Teaching
- Sales Management
- Negotiation
- Insurance Sales
- Outside Sales
- Inside Sales
- Salesforce
- Roofing
- Remodeling
- Heavy Lifting
- Handyman
- Customer Relationship Management
- Plumbing
- Sales support
- Drywall
- Upselling
- Customer service
- Product knowledge
- Training delivery
- Active listening
- Adaptability
- Problem solving
- Time management
- Empathy and patience
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Proficient, 09/01/20, Influencing and negotiating with customers
- Customer service, Proficient, 09/01/20, Identifying and resolving common customer issues
Timeline
Customer Service Representative
Spherion Staffing
10.2024 - Current
Sales Representative
Concentrix
07.2023 - 07.2024
Peer Coach
Centene Corporation
10.2020 - 11.2022
Wireless Sales Representative
Troc
10.2020 - 04.2021
Laborer
Bush Construction
06.2019 - 10.2019
Facilitator
Sykes Enterprises, Incorporated
03.2016 - 03.2019
High school or equivalent -
Perry County Central High School
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