Kevin Nguyen
Arlington,TX
Summary
Strategic Leadership Team Member recognized for driving high productivity and successful task completion. Expertise in strategic planning, team building, and conflict resolution facilitates effective navigation of organizational challenges. Strong communication skills and adaptability support seamless operations, contributing to the achievement of leadership objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager
Skyhigh Nails Spa
Grand Prairie, TX
03.2024 - 08.2024
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Monitored staff performance to ensure adherence to customer service standards.
Auto Sales Representative
Honda
Arlington, TX
02.2023 - 06.2023
- Assisted customers in selecting a vehicle by answering questions and offering information on features, benefits, and warranties.
- Provided test drives to potential customers to demonstrate vehicle operation and performance capabilities.
- Developed relationships with customers through follow-up calls and emails after sales were completed.
- Negotiated prices of vehicles based on customer needs and budget constraints.
- Maintained knowledge of current sales and promotions, policies regarding payment, trade-in allowances, warranties.
- Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of vehicle.
Starbucks Store Manager
HMSHOST
Dallas, Texas, United States
04.2022 - 02.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
Caribou Coffee and Einstein Bros Store Associate
Paradies Lagardere
Dallas, Texas, United States
12.2021 - 04.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Bachelor of Business Marketing And Management - Business Marketing And Management
The University of Texas At Arlington
Arlington, TX12.2021
Associate of Arts - Business
Tarrant County College District
Fort Worth, TX05.2018
Skills
- Cross-functional team leadership
- Inventory Management
- Professional and mature
- Time management
- Exceptional interpersonal communication
- Strong Communication and Interpersonal Skills
- Safety and Cleanliness Standards
- Flexible Hours
- Building Customer Relationships and Loyalty
- Employee supervision and motivation
- Staff training and development
- Profit and loss accountability
Certification
- Bachelor of Business Administration in Management and Marketing
- Berkshire Hathaway Automotive Virtual Sales Excellence 2023
- Berkshire Hathaway Automotive 12 Steps to the Sale 2023
- Food Safety Handler Certification
Timeline
General Manager
Skyhigh Nails Spa
03.2024 - 08.2024
Auto Sales Representative
Honda
02.2023 - 06.2023
Starbucks Store Manager
HMSHOST
04.2022 - 02.2023
Caribou Coffee and Einstein Bros Store Associate
Paradies Lagardere
12.2021 - 04.2022
- Bachelor of Business Administration in Management and Marketing
- Berkshire Hathaway Automotive Virtual Sales Excellence 2023
- Berkshire Hathaway Automotive 12 Steps to the Sale 2023
- Food Safety Handler Certification
Bachelor of Business Marketing And Management - Business Marketing And Management
The University of Texas At Arlington
Associate of Arts - Business
Tarrant County College District
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