Kevin Nito
Summary
Detail-oriented IT passionate individual experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician - Radio I
City Of Mesa
08.2023 - Current
- Perform basic technical work in the installations and removals for maintenance, modification, testing, and repair of electronic communications systems and related equipment and accessories, including both mobile and stationary equipment.
- Maintained detailed documentation for system builds, configurations and support procedures.
- Managed technical support and maintenance for city-owned mobile and portable devices.
- Provided technical support to customers via telephone, email, or in-person visits.
Field Service Engineer
Infitech, Inc.
08.2022 - 05.2023
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
Advanced Aircraft Avionics Technician
United States Air Force, USAF
10.2017 - 10.2021
- Facilitated seamless integration of new technology into existing aircraft systems, optimizing overall performance capabilities.
- Enhanced troubleshooting capabilities with a strong foundation in reading electrical schematics, wiring diagrams, and technical manuals.
- Minimized errors in repairs through meticulous attention to detail when working on complex avionic systems.
- Reduced downtime for aircraft by efficiently troubleshooting and repairing avionic systems.
- Collaborated closely with pilots to address specific concerns related to flight instruments or navigational equipment functionality issues prior to takeoff or after landing.
- Assisted in training junior technicians, sharing knowledge of avionics maintenance procedures and best practices.
Education
Bachelor of Science - Cybersecurity
Full Sail University
Winter Park, FL12.2024
Associate of Science - Information Technology
Full Sail University
Winter Park, FL08.2023
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ05.2015
Skills
- Technical Support
- Equipment Knowledge
- Documentation
- Excellent Communication
Certification
- CCNA - Expected August 2024
- Google IT Support Professional Certificate - Coursera, Online - May 2024
Hobbies
Being a husband and dad.
Timeline
IT Technician - Radio I
City Of Mesa
08.2023 - Current
Field Service Engineer
Infitech, Inc.
08.2022 - 05.2023
Advanced Aircraft Avionics Technician
United States Air Force, USAF
10.2017 - 10.2021
Bachelor of Science - Cybersecurity
Full Sail University
Associate of Science - Information Technology
Full Sail University
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
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