Kevin Njenga
Fayetteville,NC
Work Preference
Summary
U.S. Army Veteran (SPC/E-4) with 4+ years of experience in technical support, troubleshooting, logistics, customer service, data management, and AI-assisted workflows. Experienced with Microsoft Office, Google Workspace, Windows 10/11, Active Directory, ServiceNow, Zendesk, Canva, Photoshop, ChatGPT and AI tools. Engages in content creation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Consultant
US Army
Fayetteville, North Carolina
01.2020 - 03.2024
- Graphic design using Canva and Photoshop
- Provided technical support for computer systems and network issues.
- Trained military staff on software applications and troubleshooting techniques.
- Managed inventory of IT equipment and ensured proper maintenance procedures.
- Resolved user inquiries through direct communication and remote assistance tools.
Lead Driver / Logistics & Administrative Specialist as a 91J
United States Army
01.2019 - 01.2024
- Coordinated logistics operations for 50+ field exercises and missions, ensuring timely support and resource availability
- Managed inventory, records, and logistics data for equipment and supplies across multiple operations
- Achieved 100% accountability of equipment and documentation through meticulous tracking and compliance measures
- Maintained accurate digital and physical records, ensuring compliance with Army regulations
- Operated and maintained fleet of 15+ vehicles while documenting inspections and maintenance logs
- Conducted Preventive Maintenance Checks (PMCS), reducing downtime by 20%
- Trained personnel on standard operating procedures, safety & compliance
- Enhanced team performance by implementing structured training and optimizing workflow organization
Education
Associate Degree - General Education
Fayetteville Technical Community College
NC12-2026
Skills
- Cyber/IT Support (CompTIA A)
- Basic Networking & Troubleshooting
- Operating Systems: Windows, MacOS
- Data reporting
- Data Entry & Records Management
- Inventory & Database Management
- User Training Materials
- User Training Materials
- ChatGPT & AI Tools
- Microsoft Office
- Scheduling & Coordination
- Compliance procedures
- Administrative Support & Customer Service
- Basic Networking & Troubleshooting
Certification
- CompTIA A+ Certification
- Commercial Driver’s License (CDL) Class A
- Diploma in Flight Dispatch – Nairobi Aviation College
Additional Information
U.S. Army Veteran, Strong attention to detail and organizational skills, Proven leadership and teamwork abilities, Ability to work in high-pressure environments with strict deadlines
Administrative Experience
- Managed documentation, reports, and schedules for operations
- Maintained databases and ensured data accuracy
- Coordinated communication between teams and leadership
- Handled filing systems, records tracking, and compliance documentation
- Provided customer service and support in fast-paced environments
Professional References
- SGT Gorham, Mechanic U.S Army, (252) 417-3057, T.will910@yahoo.com
- Dr. Stewart Daniel, Professor, Fayetteville Technical Community College
- Sergeant Waite, Meredith, Personal Fitness Trainer & coach, (267) 596-0070, meredith.waite@yahoo.com
It Cyber Related Experience
- Installed, configured, and troubleshot computer systems and basic networks
- Supported users with hardware/software issues and system troubleshooting
- Maintained secure handling of sensitive information and systems
- Experienced with Windows OS, system updates, and device maintenance
- Performed basic cybersecurity practices including secure data handling and access control
Security Clearance
Active Secret Security Clearance (U.S. Army)
Languages
English
Professional
Swahili
Professional
Accomplishments
- Army Achievement Medal
- Certificate of Achievement for Superior Service
- Army Service Ribbon & Army Good Conduct Medal
Affiliations
- Volunteer & Participant - Fayetteville Spartan Sprint 5K, (May-2022) & (May-2026)
- Granted Ministry/ Singing Group - Fayetteville, NC, Dec 2022 to Present
Timeline
IT Support Consultant
US Army
01.2020 - 03.2024
Lead Driver / Logistics & Administrative Specialist as a 91J
United States Army
01.2019 - 01.2024
Associate Degree - General Education
Fayetteville Technical Community College