Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Nkezimana

Staten Island,NY

Summary

Highly-motivated employee with desire to take on new challenges. Great work ethic and adaptability to new tasks. An outgoing team player who can provide great customer service and is able to lift heavy objects if needed

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Delta Air Lines, Inc
Queens, New York
10.2023 - Current
  • I worked as a Transfer Driver, Bag Room, and Ramp Agent from October 2023 to August 2025 at JFK.
  • Operated tugs and belt loaders to inbound airplanes.
  • Loaded and unloaded aircraft with baggage, cargo, and mail safely and efficiently.
  • Assisted passengers with special needs, including wheelchairs, strollers, and other mobility aids.
  • Transported local bags to the belt claim, and transfer bags to either the outbound airplane or the bag room.

Ticket Agent

Delta Air Lines, Inc
Portland, Oregon
02.2023 - 06.2023
  • Processed passenger ticket requests using Delta's reservation system.
  • Assisted customers with flight changes and cancellations efficiently.
  • Provided information about flight schedules and baggage policies to travelers.

Customer Service Agent

Delta Air Lines, Inc
Seattle, Washington
08.2018 - 10.2022
  • I worked as a Transfer Driver, Bag Room, and Ramp Agent for four years in Seattle, Washington.
  • Transported local bags to the belt claim and transfer bags to either the outbound airplane or the bag room.
  • Loaded and unloaded aircraft with baggage, cargo, and mail safely and efficiently.
  • Assisted passengers with special needs, including wheelchairs, strollers, and other mobility aids.
  • Operated Tugs and Belt Loaders to InBound Airplane.

Education

Associate of Science - Digital Communications And Multimedia

Borough of Manhattan Community College of The City University of New York
New York, NY
06.2017

Skills

  • Customer Service
  • Assisting Customers
  • Able to Lift up items up to 70 Pound
  • High-energy attitude

Timeline

Customer Service Representative

Delta Air Lines, Inc
10.2023 - Current

Ticket Agent

Delta Air Lines, Inc
02.2023 - 06.2023

Customer Service Agent

Delta Air Lines, Inc
08.2018 - 10.2022

Associate of Science - Digital Communications And Multimedia

Borough of Manhattan Community College of The City University of New York

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