Kevin Nungaray Ramirez
Phoenix,AZ
Summary
Results-driven Member Solutions Representative with a strong focus on cultivating member relationships and optimizing sales opportunities. Committed to delivering exceptional service and supporting pipeline management to drive business outcomes.
Overview
10
10
years of professional experience
Work History
Member Solutions Representative
Desert Financial Credit Union
Phoenix, AZ
02.2024 - Current
- Cultivated strong member relationships through personalized financial solutions and attentive service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to members effectively.
- Evaluated customer financial situations to recommend tailored home equity products and solutions.
- Collaborated with underwriting teams to ensure accurate processing of loan approvals and disbursements.
Experience Specialist
Desert Financial Credit Union
Phoenix, AZ
08.2023 - 02.2024
- Learned about member's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Assistant Store Manager
T-Mobile
Tempe, AZ
09.2018 - 08.2023
- Led daily store operations, ensuring alignment with corporate standards and customer satisfaction goals.
- Mentored and trained staff on sales techniques and product knowledge to enhance team performance.
- Collaborated with upper management to strategize long-term goals for store growth and profitability.
Call Center Supervisor
Calibrus
Tempe, AZ
08.2016 - 09.2018
- Developed training materials for new hires, enhancing onboarding processes and team performance.
- Collaborated with management to streamline workflows and optimize resource allocation.
- Resolved escalated customer issues, fostering positive relationships and maintaining service excellence.
Education
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZSkills
- Consumer lending
- Relationship building and management
- Sales expertise
- Effective communication
- Professionalism
- Documentation review
- Pipeline management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Member Solutions Representative
Desert Financial Credit Union
02.2024 - Current
Experience Specialist
Desert Financial Credit Union
08.2023 - 02.2024
Assistant Store Manager
T-Mobile
09.2018 - 08.2023
Call Center Supervisor
Calibrus
08.2016 - 09.2018
Maricopa Community Colleges, South Mountain Community College