Kevin Odom
Kingsport,TN
Summary
Dynamic professional with a proven track record in customer engagement and retail merchandising expertise, demonstrated at Blakley-Mitchell Co. among others. Excelled in building loyal customer bases and exceeding sales targets through exceptional service and product knowledge. Skilled in upselling, with a keen professional appearance, ensuring customer satisfaction and business success.
Overview
14
14
years of professional experience
Work History
Sales Associate Manager
Blakley-Mitchell Co.
09.2021 - Current
- Greeted customers, identified needs and provided product, clothing and style advice.
- Assisted customers with selecting clothing items and accessories and fitting customers to the apparel selected.
- Restocked merchandise, performed inventory and organized all displays including window displays.
- Developed loyal customer base by providing excellent customer service.
Sales Associate
Belk Department Store
06.2019 - 11.2021
- Greeted and helped customers complete purchases, locate items, and join reward programs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Service Advisor
Courtesy Chevrolet Cadillac
05.2016 - 08.2018
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Music Director
Lynn Garden Baptist Church
08.2014 - Current
- Select and arrange music for Sunday mornings and evenings, Christmas and Easter Cantatas and other special events.
- Handle requests for specific musical selections.
- Study scores to learn music in detail and develop interpretations.
- Plan and schedule rehearsals and performances and arrange details such as locations, accompanists and instrumentalists.
- Rewrote original scores to adapt to different musical genres, styles and keys.
Front End Manager
Food City
09.2010 - 05.2016
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Delegated tasks and duties to Front End grocery staff and clearly communicated timeframes for completion.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Business Administration And Management
ETSU
Kingsport, TNBachelor of Arts - Music Performance
Milligan University
Elizabethton, TN05-2025
Skills
- Customer engagement
- Social media marketing
- Retail merchandising expertise
- Upselling and cross selling
- Customer assistance
- Professional appearance
- Inventory audits
- Product knowledge
Timeline
Sales Associate Manager
Blakley-Mitchell Co.
09.2021 - Current
Sales Associate
Belk Department Store
06.2019 - 11.2021
Service Advisor
Courtesy Chevrolet Cadillac
05.2016 - 08.2018
Music Director
Lynn Garden Baptist Church
08.2014 - Current
Front End Manager
Food City
09.2010 - 05.2016
No Degree - Business Administration And Management
ETSU
Bachelor of Arts - Music Performance
Milligan University
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