Kevin ODonnell
Technical Support Specialist
Cary,NC
Summary
Organized Field Technician successful at maximizing customer satisfaction. Skilled in troubleshooting, reporting, and working under pressure. Demonstrated abilities in telecommunications equipment repair and maintenance.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Field Technician
Spectrum
9 2021 - Current
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Managed quality control initiatives to eliminate downtime and increase revenue.
- Improved customer service ratings by resolving technical, on-site issues quickly and accurately.
- Kept detailed records of field measurements and data.
- Diagnosed equipment malfunctions by analyzing technical data using Scope applications.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Delivered technical support to business clients, resolving network connectivity issues, configuring business-class routers, and ensuring seamless integration of telecommunications services with existing IT infrastructure. Enhanced service delivery and operational uptime for business customers, contributing to improved client retention rates.
Emergency Medical Technician
FDNY
03.2017 - 08.2021
- Communicated with patients to gather incident and medical history information.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
Public Safety Officer
Town Of Huntington
05.2015 - 03.2017
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
Sales Representative
Modell's Sporting Goods
04.2014 - 05.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Generated brand awareness and positive product impressions to increase sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - Liberal Arts And Sciences
SUNY Farmingdale
Farmingdale, NY 09.2014 - 05.2016
High School Diploma -
Walt Whitman High School
Huntington Station, NY 09.2010 - 06.2014
Skills
- Hardware and software installation
- Technical Analysis
- Active Listening
- Critical Thinking
- Web Security
- System maintenance and repair
- Troubleshooting skills
- Client Service
- Computer skills
Certification
EMT - Certified Emergency Medical Technician
Timeline
Emergency Medical Technician
FDNY
03.2017 - 08.2021
Public Safety Officer
Town Of Huntington
05.2015 - 03.2017
Associate of Arts - Liberal Arts And Sciences
SUNY Farmingdale
09.2014 - 05.2016
Sales Representative
Modell's Sporting Goods
04.2014 - 05.2015
High School Diploma -
Walt Whitman High School
09.2010 - 06.2014
Field Technician
Spectrum
9 2021 - Current
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