Kevin Orr

Installation Manager -

• Strategically planned, directed and controlled all functions within the Install department.
• Planned executed departmental performance and operational goals such as pricing, inventory dispatching, fleet maintenance, safety, customer service, hiring, training, and labor control.
• Developed annual marketing plans, internal promotions, employee incentive contests, goal tracking, and lead generation programs.
• Conducted regular performance reviews of team members to identify individual and departmental growth opportunities.
• Focused on developing long-term customer relationships to insure long-term growth.
• Streamlined installation processes for improved team productivity and faster project completion times.
• Implemented quality control practices to insure performance to customer service KPI’s.
• Held weekly meetings to share company goals, results, and performance – weekly performance.
• Arranged and conducted training sessions on routine customer service, sales skills, time management, technical competency, and KPIs.
• Conducted interdepartmental training and cross trained service technicians in lead generation, accessory sales, etc.
• Assisted General Manager in development and execution of yearly budget and operating plan.
• Coordinated additional product knowledge/special programs training through vendor relationships.

• Generated significant revenue growth by consistently meeting or exceeding sales targets while maintaining profitability margins.
• Lead and managed Installation dept. by continuously training core values established by the company.
• Assessed annual internal promotions, employee incentive contests, goal tracking, and lead generation program.
• Arranged and provided training (internal and external) to all department personnel.
• Developed strong relationships with vendors, resulting in timely delivery of products and services.
• Coordinated additional product knowledge/special programs training through vendor relationships.
• Implemented sales development program and trained all employees on KPI and other performance criteria.
• Assisted GM in development and implementation of operational plan to support total company sales goals, quality processes, and service systems to meet KPI’s.
• Tracked individual technician productivity and results.
• Conducted interdepartmental training and cross train service technicians in lead generation, accessory sales, etc.