Kevin Ortega
Miami,FL
Summary
Customer service-focused and communication-efficient. Providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bass Pro Shops
Miami, FL
09.2025 - Current
- Assisted customers with product inquiries and service requests.
- Processed customer transactions accurately at the point of sale.
- Resolved customer complaints and issues effectively and promptly.
Server
Miller Ale House
Hollywood, Florida
01.2022 - 10.2022
- Assisted in food preparation and ensured timely delivery to tables.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
Education
EMT -
American Medical Academy
Miami, FL12-2025
High School Diploma -
Miami South Ridge Senior High
Miami, FL06-2024
Skills
- Customer service
- Conflict resolution
- Effective communication
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
American Heart Association CPR Certification
Timeline
Customer Service Representative
Bass Pro Shops
09.2025 - Current
Server
Miller Ale House
01.2022 - 10.2022
EMT -
American Medical Academy
High School Diploma -
Miami South Ridge Senior High