Kevin Ortiz

Kick back jacks is where i currently work. This restaurant is great for many reasons. Mainly because it is very team oriented, which makes us very efficient in providing great food and phenomenal service.

• We are responsible for our own money as well as the restaurants money.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Provided beneficial solutions by selling high priced promotional items for the restaurant
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

I started working for Roadhouse during a very transient time in my life, however this employer has taught me the values of operating above company standards and the benefits you attain by doing so.

• Working in multiple area in both back and front of house, based on by the needs of the restaurant.
• Sold company merchandise and competed for prizes, won a few too.
• Assisted in training new servers.
• Provided excellent customer service to ensure satisfaction.

Rioz was by far my favorite place to work. Exactly what i was looking for as i entered a higher caliber of service and cuisine.

• Presenting a concise greeting explaining how the restaurant operates.
• listing our specials for the evening.
• Suggesting a type of alcohol to pair with the type of meat the will have that evening
• Our last task was to bring out a dessert cart with real desserts to display for our guest as well recite them by name for clarification.

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Initiated new projects that resulted in increased productivity across all departments.