Kevin Otto
Washington,DC
Summary
Dynamic Sales & Operations Manager with a proven track record at The Georgetown Garden Shop, delivering 200% ROI and optimizing 3.3K SKUs. Skilled in Salesforce and data-driven planning, I excel in driving customer satisfaction and retention while achieving significant revenue growth. Passionate about leveraging insights to enhance business performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales & Operations Manager
The Georgetown Garden Shop
Washington, DC
03.2023 - Current
- Achieved 200% ROI on startup investment through multi-year strategy focused on early returns.
- Surpassed first-year revenue forecast of $225K by 2.8%; boosted gross sales by 72% in year two.
- Analyzed market trends to optimize 3,300 SKUs across 61 vendors, reducing excess inventory.
- Negotiated brand exclusivity agreements, enhancing annual revenue projections by $100K.
- Utilized customer feedback loops to refine product offerings, increasing customer satisfaction and retention.
Sales Consultant - DACH Region
Jetfly Aviation
Luxembourg
10.2022 - 03.2023
- Managed over 145 German and Austrian clients, achieving 18% lead conversion through personalized outreach.
- Developed new B2B lead pipelines via cold prospecting and leveraging personal network.
- Implemented post-flight feedback system to identify upsell opportunities effectively.
- Reduced billing disputes by 3% through proactive communication and precise contract scoping.
Department Lead - Menswear
H&M
Springfield, VA
02.2022 - 10.2022
- Owned a high-volume category generating $8M/year; drove 15% increase in profit margin-Ownership
- Used historical and trend data to drive inventory accuracy and reduce markdowns-Dive Deep
- Launched new loss prevention training; shrinkage down 3% in 90 days-Insist on the Highest Standards
- Boosted store's national rank from 56 to 44 through improved category performance
Store Manager
S. Oliver Germany (Bernd Freier GmbH)
Kaiserslautern, Germany
07.2019 - 11.2021
- Drove 73% recovery of pre-COVID sales using hybrid online/in-store model-Invent & Simplify
- Reduced logistics cost by $1M and improved replenishment speed by 15%-Frugality
- Led financial controlling efforts, reallocating $45K and achieving 98% audit compliance-Are Right, A Lot
- Ranked store #22 of 58 nationally based on revenue and operational KPIs
Deputy Store Manager
Reserved Group
Mannheim, Baden - Wuerttemberg
07.2016 - 06.2019
- Managed flagship retail store of over 9,000 square feet with 52 employees, generating $10 million in annual sales.
- Achieved regional lowest shrinkage rate of 0.12% across six stores in 2019.
- Increased sales by over 10% year-over-year in 2018 through strategic department redesign.
- Completed 18 performance appraisals ahead of schedule, saving 45 hours via virtual assessments.
- Oversaw Applicant Tracking System and streamlined onboarding processes for new personnel.
- Established over 80 job postings, facilitating timely interviews and offer letters.
- Created customer feedback loop, reducing complaints by 3.2% within one year.
- Trained seven department heads and two deputy store managers as designated training store.
Education
B.S. - Business Administration
Rhineland-Palatinate Technical University
Kaiserslautern-Landau, GermanyKaiserslautern-Landau, Germany
Skills
- Salesforce and SAP ERP
- SAP SuccessFactors
- Advanced Excel
- Content management systems
- SmartRecruiters
- Microsoft 365 applications
- Data-driven planning
Certification
- Customer Experience & Journey Management
- Financial Controlling & Forecasting
- Retail Merchandising & Promotions
- SAP ERP & CMS Compliance Systems
- Occupational Health & Safety | First Aid Certified
- Leadership & Team Development (H&M, Jetfly)
Languages
- English, Fluent
- German, Native
Timeline
Sales & Operations Manager
The Georgetown Garden Shop
03.2023 - Current
Sales Consultant - DACH Region
Jetfly Aviation
10.2022 - 03.2023
Department Lead - Menswear
H&M
02.2022 - 10.2022
Store Manager
S. Oliver Germany (Bernd Freier GmbH)
07.2019 - 11.2021
Deputy Store Manager
Reserved Group
07.2016 - 06.2019
B.S. - Business Administration
Rhineland-Palatinate Technical University