Monika Latigue
San Jose,CA
Summary
Accomplished, highly motivated Sales Operations leader recognized for building scalable processes, aligning cross‑functional teams, and driving results in fast‑paced semiconductor and high‑tech environments.
Overview
31
31
years of professional experience
Work History
Sales Operations Manager
Samsung Semiconductor Inc.
San Jose, CA
03.2018 - 01.2026
- Led a Sales Operations team of 10+, providing strategic direction, performance management, coaching, and professional development to ensure consistent execution of operational processes and achievement of organizational goals.
- Oversaw Sales Operations for major strategic accounts—including Amazon, Microsoft, and Apple—managing order fulfillment, RMAs, sample requests, backlog health, delivery performance, invoice dispute resolution, and daily customer support to deliver a seamless, high‑quality client experience.
- Directed cross‑functional initiatives with Sales, HQ, Finance, and Logistics to support record annual sales performance, including Amazon and Microsoft accounts exceeding $5B in combined annual revenue.
- Delivered comprehensive sales analytics and KPI reporting—covering order accuracy, booking timeliness, on‑time shipment and delivery, backlog health, and container management—to drive data‑informed decision‑making across the organization.
- Prepared weekly and monthly performance summaries for senior leadership, analyzing account trends to identify risks, opportunities, and areas for operational improvement.
- Implemented process improvements to enhance scalability and support business growth; partnered with cross‑functional teams to optimize end‑to‑end workflows and collaborated with IT to deploy ERP updates and process enhancements.
Sales Operations Associate Manager
Samsung Semiconductor Inc.
03.2010 - 02.2018
- Managed the Apple account (Memory, LCD, and OLED) as a key strategic partner, supporting Sales Representatives, HQ teams, and customers while resolving issues quickly and effectively—contributing to more than $800M in combined annual revenue.
- Collaborated closely with Finance, Sales, HQ, and Logistics to ensure orders, shipments, RMAs, samples, and deliveries were executed in alignment with customer expectations and fully compliant with company guidelines.
- Led a team of five, providing day‑to‑day guidance, coaching, and performance development while ensuring adherence to established processes and operational standards.
- Prepared weekly and monthly performance summaries for sales leadership, highlighting key trends, risks, and opportunities to support strategic, data‑driven decision‑making.
- Implemented process improvements to enhance operational efficiency, support business growth, and ensure scalability across sales workflows; partnered with cross‑functional teams and IT to optimize end‑to‑end processes and deploy ERP enhancements.
Senior Sales Specialist
Samsung Semiconductor Inc.
05.2000 - 02.2010
- Managed the top-tier Apple account by processing orders, RMAs, and samples while providing comprehensive support to Sales Representatives, headquarters, and customers, ensuring timely issue resolution and seamless communication across all stakeholders.
- Led, mentored, and supported junior sales specialists and representatives to strengthen team capability and performance.
- Oversaw sales policies, objectives, and initiatives to align with organizational goals and drive consistent operational execution.
Account Manager
Quantum Corporation
Milpitas, CA
05.1995 - 10.1999
- Managed top-tier accounts—including Dell, HP, and Intel—serving as the primary liaison between the company and key clients to ensure strong relationships and seamless communication.
- Oversaw end-to-end order management, including processing orders, coordinating sample requests, managing RMAs, resolving escalations with urgency and accuracy.
Education
Associate of Arts - Business Administration, Management And Operations
DeAnza College
Skills
- Professional Skills- Leadership, Employee Engagement, Problem-solving and critical thinking, Conflict Resolution, Communication, Analytical Expertise, Collaboration and interpersonal skills, project management, Process optimization
- Technical Skills- Excel, SAP, CRM, ERP, Outlook, Salesforce, PowerPoint, Workday, Greenhouse
Timeline
Sales Operations Manager
Samsung Semiconductor Inc.
03.2018 - 01.2026
Sales Operations Associate Manager
Samsung Semiconductor Inc.
03.2010 - 02.2018
Senior Sales Specialist
Samsung Semiconductor Inc.
05.2000 - 02.2010
Account Manager
Quantum Corporation
05.1995 - 10.1999
Associate of Arts - Business Administration, Management And Operations
DeAnza College