KEVIN PAGAN
Roselle,N.J.
Summary
Construction professional prepared for high-stakes roles with extensive experience in overseeing multifaceted construction projects. Consistently ensures projects meet quality standards and deadlines, fostering collaborative work environment. Known for strong leadership, adaptability, and proficiency in project management and site supervision.
Overview
27
27
years of professional experience
Work History
Construction Manager
Premier Construction Assc.
2021.01 - Current
- Oversaw project timelines, ensuring adherence to schedules and budgets.
- Led cross-functional teams to enhance communication and collaboration on construction projects.
- Developed and implemented safety protocols, reducing incident rates across job sites.
- Managed subcontractor relationships, negotiating contracts to ensure quality workmanship and compliance.
Customer Service Manager/Driver
Autoparts International
2019.01 - 2020
- Led customer service team to improve response times and enhance customer satisfaction.
- Developed training materials for new hires, ensuring consistency in service delivery.
- Implemented feedback systems to gather customer insights and drive process improvements.
- Analyzed customer service trends to identify areas for operational enhancements.
Maintenance Technician
THE GOOD NEWS BARBERSHOP
2014.04 - 2018
- Clean areas and dispose of garbage in accordance with the facility schedule.
- Perform minor repair to lighting, heating, air conditioning units, keep equipment in working order.
- Transport deliveries of supplies, furniture and other materials.
Shipping Manager/ Sales
DILLON MUSIC INC.
2003.03 - 2012.02
- Shipping/ Receiving and stocking of musical instruments.
- Maintained the shipping area by insuring adequate inventory of materials.
- Developed strong relationships with shipping companies and customers.
- Ensured that shipments complied with transportation company guidelines.
- Processed outgoing shipments that consisted of great value.
- Recorded tracking information, dimensions, weight and special notations including unpacking instructions.
- Determined the right shipping company to use, based on the package's destination and required delivery time.
- Inspected shipments for any damaged goods.
- Placed orders over the phone as well as attended any Spanish/English speaking customers in store and over seas.
Airport Security/ Check Points
HAYNES SECURITY
2001.09 - 2003.01
- Airport security related to the techniques/methods used in protecting passengers, staff and aircraft
- Checking that no drugs, weapons, or hazardous materials were carried through check points.
- Security for construction sites that were being worked on within the airport territory.
Forklift Operator/ Customer Service
BLACK STONE INC.
1999.01 - 2001.07
- Unloading and loading trucks on dock.
- Routed incoming shipments to the proper department or warehouse section.
- Responsible for dealing with shippers when merchandise was found to be damaged or lost.
- Maintained records on destination, charges and weight on all outgoing freight.
- Verified rate charges and confirmed all orders were filed correctly.
- Trained in the use of automated equipment.
- Moved products to assigned area in the warehouse or machines.
- Retrieved customer orders and packaged for shipment.
- Prepared shipping documents and mailing labels.
- Recorded items removed from inventory.
Education
High School Diploma - undefined
Perth Amboy Adult School
2010-01
Skills
Project management
Construction management
Problem-solving
Site management
Construction safety
Languages
English
Native or Bilingual
Timeline
Construction Manager
Premier Construction Assc.
2021.01 - Current
Customer Service Manager/Driver
Autoparts International
2019.01 - 2020
Maintenance Technician
THE GOOD NEWS BARBERSHOP
2014.04 - 2018
Shipping Manager/ Sales
DILLON MUSIC INC.
2003.03 - 2012.02
Airport Security/ Check Points
HAYNES SECURITY
2001.09 - 2003.01
Forklift Operator/ Customer Service
BLACK STONE INC.
1999.01 - 2001.07
High School Diploma - undefined
Perth Amboy Adult School