Kevin Pagano
Phoenix,AZ
Summary
Customer-obsessed retail, restaurant, and sales professional with 10+ years of experience supporting guests in high-volume environments. Known for creating a welcoming atmosphere, staying calm under pressure, and driving sales through genuine, consultative service. Excited to bring strong people skills and reliability to a Target team.
Overview
18
18
years of professional experience
Work History
Ajo Al’s
- Greet and seat guests.
- Present menus and explain specials / recommendations.
- Take food and drink orders accurately and enter them into the POS system.
- Serve food and beverages in a timely, courteous way.
- Check in with guests to ensure satisfaction, refill drinks, respond to concerns.
- Clear plates, clean tables, and reset for the next guests.
- Process payments, make change, handle credit card or cash transactions.
- Perform side work (restocking, cleaning, prepping service stations). Upselling & Menu Knowledge
- Be familiar with the menu: ingredients, preparation, any “must try” dishes.
- Suggest appetizers, desserts, drinks, or add-ons when appropriate.
Field Sales Executive
Riverside Payments
Tacoma and Portland
12.2023 - 06.2025
- Prospect and generate leads through cold calling, networking, and in-person visits
- Conduct face-to-face meetings with business owners to pitch payment processing solutions
- Analyze current merchant statements to identify cost-saving opportunities
- Prepare and present proposals, pricing, and service agreements
- Close sales and onboard new clients, including account setup and documentation
- Coordinate installation of POS systems and payment terminals
- Follow up with clients to ensure smooth implementation and satisfaction
- Maintain accurate records of sales activities in CRM systems
- Meet or exceed daily, weekly, and monthly sales targets
- Stay informed on industry trends, competitor offerings, and product updates
- Resolve client concerns and escalate issues when necessary
Barista and Micro Kitchen Attendant
Bon Appetit @ Google
Fremont, Seattle, WA
03.2018 - 11.2023
- Prepare and serve espresso-based drinks, coffee, and tea to company standards
- Operate espresso machines, grinders, and POS systems accurately
- Greet guests and create a welcoming, service-focused environment
- Stock micro kitchen areas with snacks, beverages, and supplies throughout the day
- Monitor inventory levels and restock items to maintain availability
- Ensure all food items are fresh, properly labeled, and within safety guidelines
- Clean and sanitize coffee stations, counters, equipment, and high-touch areas
- Maintain organization of storage areas and back-of-house inventory
- Assist with receiving deliveries and stocking products accordingly
- Follow food safety, sanitation, and workplace safety procedures
- Communicate with team members and supervisors to ensure smooth daily operations
Retail Associate
Trader Joe's
Scottsdale, AZ
01.2012 - 01.2018
- Deliver exceptional, customer-focused service by engaging shoppers, answering product questions, and providing personalized recommendations
- Operate cash register efficiently, handling high-volume transactions with accuracy while maintaining a friendly and conversational experience
- Stock shelves across multiple departments including grocery, frozen, and produce, ensuring products are rotated (FIFO) and well-presented
- Maintain visually appealing displays by organizing merchandise and consistently facing shelves to company standards
- Assist customers by locating items, walking them to products, and enhancing their shopping experience
- Support store cleanliness by performing routine cleaning tasks including sweeping, mopping, and spill response
- Collaborate with team members and management to ensure smooth daily operations in a fast-paced environment
- Adapt to rotating responsibilities throughout shifts, including cashiering, stocking, and store maintenance
- Build product knowledge of seasonal and specialty items to improve customer engagement and sales
Server
Chili's
Phoenix, AZ
01.2007 - 01.2013
- Greet guests and assist with seating or order-taking (depending on role)
- Take and input food and beverage orders accurately into POS system
- Serve food and drinks promptly while checking on guest satisfaction
- Prepare basic food items or assist kitchen staff as needed
- Follow food safety and sanitation guidelines at all times
- Clean and sanitize tables, kitchen surfaces, and workstations
- Restock supplies such as utensils, napkins, and food items
- Assist with opening and closing duties (setup, breakdown, side work)
- Handle payments, process transactions, and manage receipts
- Communicate with kitchen and team members to ensure order accuracy and timing
- Resolve minor guest concerns and escalate issues when necessary
Sales Associate
Ulta Beauty
Merrick, NY
01.2009 - 01.2011
- Greet guests and provide individualized beauty consultations
- Recommend products across makeup, skincare, haircare, and fragrance categories
- Operate POS system, process transactions, returns, and loyalty program sign-ups
- Restock shelves and replenish merchandise on the sales floor
- Set up and maintain promotional displays and endcaps
- Ensure testers and displays are clean, sanitized, and fully stocked
- Stay up to date on current products, trends, and promotions
- Assist with inventory tasks, shipment processing, and backroom organization
- Maintain store cleanliness, including wiping surfaces and organizing work areas
- Support sales goals by upselling and cross-selling products
- Collaborate with team members and managers to ensure smooth store operations
Education
High School Diploma -
East Meadow High
East Meadow, NY06.2001
Skills
Customer Service
Sales & Upselling
Inventory Management
Cash Handling & POS Operation
Consultative Selling
Team Collaboration
Communication
Visual Merchandising
Timeline
Field Sales Executive
Riverside Payments
12.2023 - 06.2025
Barista and Micro Kitchen Attendant
Bon Appetit @ Google
03.2018 - 11.2023
Retail Associate
Trader Joe's
01.2012 - 01.2018
Sales Associate
Ulta Beauty
01.2009 - 01.2011
Server
Chili's
01.2007 - 01.2013
Ajo Al’s
High School Diploma -
East Meadow High