Kevin Pardo
Center Valley,PA
Summary
Collaborative Audiovisual Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Manager
Current Concepts
11.2015 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Enhanced client experience with customized A/V system designs tailored to individual needs and preferences.
- Pulled and terminated variety of cables.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Performed service and system maintenance as directed.
- Diagnosed and resolved problems with AV equipment and media management systems.
Member of Technical Staff – NNO Planning
VERIZON WIRELESS
01.2013 - 10.2015
- Performed as technical lead to multiple projects in parallel, researching and providing technical responses to new product requests submitted by Marketing teams
- Worked with Marketing departments providing technical solutions to new product requests
- Worked directly with vendors to provide technical solutions to new product requests from marketing/business
- Researched solutions from inception to final testing through network ready dates
- Managed multiple cross-functional teams through lifecycle of numerous projects
- Projects include multiple LTE roaming based and LRA based network projects
- Managed and negotiated vendor costs through purchase orders and maintenance contracts
- Created high level and detailed design documents to present to upper management to sell solutions
- Trained customer support departments on network solutions
- Saved 1.5 million by finding a way to utilize existing technology to perform international call block rather than solution presented by vendor.
Engineer – Product Development – Device Evolution
VERIZON WIRELESS
01.2011 - 01.2013
- Oversaw testing and validation of multiple LTE smartphones for pre and post launch software builds
- Created test plans based upon device requirements, managed multiple contractors performing physical testing, submitted defects to OEM and followed up on all critical issues
- Created test plans for smart phone launches
- Managed multiple vendors/contractors during testing procedures
- Worked with OEMs and app owners to correct critical device issues prior to launch
- Utilized QXDM, Wireshark, Android ADB to capture logs and troubleshoot issues
- Oversaw launch of MS phone OS 8 – worked directly with Microsoft and Nokia to verify OEM testing procedures, identified crucial issues and drove correction of critical issues prior to greenlighting device launch.
Technician – Switch - NRB
VERIZON WIRELESS
01.2003 - 01.2011
- Advanced third-tier technical support and training to customers, customer service, 611, and sales teams
- Additionally performed as lead technician on Wireless Data Roaming team, providing support to international roamers, wireless carriers, and NI project managers testing new roaming network launches
- Was part of project management team providing network support requirements and training to NRB personnel for projects
- Investigated and resolved wireless computer software and hardware communication problems of users
- Troubleshoot call-processing problems pertaining to, but not limited to, translations, SS7, TCP/IP, and telecommunication facilities, manufacturing phone, and any other mobile communication problems
- Provided support to regions during maintenance window software and hardware update testing
- Worked closely with Marketing, Network Vendors and Device lab to assist with testing/configuration on pre/post technical support issues related to PC’s, modems, smartphones, phones and software
- Troubleshot wide area network data communication technologies including bridges, routers, gateways, switches.
Education
Some College (No Degree) - Computer Science
Strayer University
Basking Ridge, NJSkills
- Project Management
- A/V Installation & Programming
- Troubleshooting
- Device Testing
- Organizational Planning
- Vendor Management
- MS Office
Certification
- A+ Network Certified
- Network + Certified
Timeline
Project Manager
Current Concepts
11.2015 - Current
Member of Technical Staff – NNO Planning
VERIZON WIRELESS
01.2013 - 10.2015
Engineer – Product Development – Device Evolution
VERIZON WIRELESS
01.2011 - 01.2013
Technician – Switch - NRB
VERIZON WIRELESS
01.2003 - 01.2011
Some College (No Degree) - Computer Science
Strayer University
- A+ Network Certified
- Network + Certified
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