Kevin Perdomo
Franklin Square,NY
Summary
While adept at managing customer interactions, my passion lies in the analytical side of banking. I am driven by the data insights and financial metrics that inform business decisions, such as transaction analysis, balance trends, and financial reporting. Eager to transition into an analytical role where I can leverage my, attention to detail, and an understanding of banking operations to contribute to data-driven strategies and solutions.
Overview
2025
2025
years of professional experience
Work History
Customer Care Specialist
Ridgewood Savings Bank
Queens, USA
11.2023 - Current
- Quickly learning and executing tasks with no prior banking experience, demonstrating adaptability, flexibility, and a strong drive to succeed
- Managed multiple tasks simultaneously, including customer calls and report generation, to ensure smooth operations
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
Client Success Associate
DealCatalyst
Manhattan, USA
02.2023 - 06.2023
- Engaged with business partners to understand their needs, resolve issues, and answer questions, ensuring high levels of satisfaction
- Updated and maintained databases with new and modified customer data, improving data accuracy and accessibility
- Prepared comprehensive documentation and reports
Intern at the U.S. Specialty Lender Finance Conference
DealCatalyst
Manhattan, USA
- 11.2022
- Supported various program activities, assisting with administrative tasks
- Demonstrated leadership by guiding other interns on their tasks, contributing to a cohesive team effort
- Acted as the main point of contact for the CEO, tasked with reporting back logistical information regarding the panel
- Managed conference rooms and ensured panelists were comfortable and familiar with the environment to support the success of the event
- Quickly adapted to last-minute changes in the schedule, demonstrating flexibility and problem-solving skills
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT01-2026
Bachelor of Arts - Professional Studies
SUNY College At Old Westbury
Old Westbury, NY05-2022
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY12-2019
Skills
- Simultaneous Task Coordination
- Responsive to New Challenges
- Excel Data Entry
- Effective Communication
- Detail-Oriented Data Management
- Client Assistance
Timeline
Customer Care Specialist
Ridgewood Savings Bank
11.2023 - Current
Client Success Associate
DealCatalyst
02.2023 - 06.2023
Intern at the U.S. Specialty Lender Finance Conference
DealCatalyst
- 11.2022
MBA - Business Administration
Western Governors University
Bachelor of Arts - Professional Studies
SUNY College At Old Westbury
Associate of Arts - Liberal Arts
Nassau Community College
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