Kevin Perez
North Las Vegas,NV
Summary
Dynamic service leader known for driving team performance and ensuring operational efficiency. Expertise in training staff on customer service standards and resolving concerns to maximize customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service Leader
Chipotle
Simi Valley, California
06.2022 - Current
- Led team training on food safety and customer service standards.
- Managed daily operations to ensure efficient service delivery.
- Assisted in resolving customer concerns to enhance satisfaction.
Stock Room Associate
Nordstrom Rack
Thousand Oaks, California
11.2024 - 07.2025
- Organized stockroom to maintain efficient inventory flow and accessibility.
- Assisted in receiving shipments and verifying product quantities for accuracy.
- Collaborated with team members to restock sales floor promptly and effectively.
Telemarketer
Coast to Coast Computer Products
Simi Valley, California
11.2021 - 03.2022
- Conducted outbound calls to promote computer products and services.
- Scheduled follow-up calls to ensure customer engagement and satisfaction.
- Developed relationships with customers to increase sales opportunities.
Shift Leader
Carls Jr
Simi Valley, California
06.2020 - 11.2021
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
Education
High School Diploma -
Royal High School
Simi Valley, CA06-2021
Skills
- Bilingual
- Customer service excellence
- Team leadership
- Collaborative teamwork
- Relationship management
- Attention to detail
Timeline
Stock Room Associate
Nordstrom Rack
11.2024 - 07.2025
Service Leader
Chipotle
06.2022 - Current
Telemarketer
Coast to Coast Computer Products
11.2021 - 03.2022
Shift Leader
Carls Jr
06.2020 - 11.2021
High School Diploma -
Royal High School