KEVIN PERSAUD
Rosedale,NY
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Diligent Desired Position with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Receptionist
Pediatric Healthcare of Long Island
145 Franklin Place
08.2024 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Facilitated effective communication between patients, families, and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record systems to support clinical workflows.
- Coordinated patient referrals and insurance verifications to streamline service access and improve patient experience.
- Trained new staff on reception protocols and system usage to promote consistency in operations.
- Oversaw daily office activities, ensuring compliance with health regulations and organizational policies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Improved workflow by introducing more efficient document handling and organization practices.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Prep Specialist, Desert Specialist/ Chef
Seasons 52
09.2021 - Current
Warehouse Associates
Amazon
03.2021 - 09.2021
- Loaded Delivery Trucks
- Sorted Packages for each area for the delivery drivers
Dining Associate
Northwell Health Manhasset
04.2020 - 11.2020
- Provided Patient Care
- Greeted Patients and Family Members in a friendly manner
- Protected patient rights by maintain confidentiality of personal information by following HIPPA guidelines
- Dining Associate
- Food preparation for all of the dietary needs for patients
- Helped with bringing food trays to the patients' rooms.
Host/ Bartender/Line Cook/Manager
Red Lobster
01.2017 - 01.2020
- Great guest with and seat them at tables or in waiting areas
- Provided guest with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate amount of seating’s.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Supervised and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Receive and record patrons' dining reservations.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Cook food or prepare food items, using standard formulas or following directions.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Wipe tables or seats with dampened cloths or replace dirty tablecloths.
- Set tables with clean linens, condiments, or other supplies
Assistance General Manager
Red Lobster
01.2017 - 01.2020
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed-staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Updated computer systems with new pricing and daily food specials.
- Collaborated with the chef to analyze and approve all food and beverage selections.
- Performed opening and closing procedures each day.
- Managed daily operations and processes, including reservations, budgeting and forecasting.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Supervisor
Cinnabon
01.2015 - 01.2017
- Enforced safety and sanitary regulations
- Conducted employee training on equipment operations or work and safety procedures
- Directed and organized activities for an employees work day
- Received payment by cash, debit/credit cards and coupons
- Issued receipts, refunds, credited or change to customers
- Counted money and counted nightly draws
- Scheduled and received deliveries for both food and beverages
- Scheduled staff hours
Education
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Queens College
Queens, NY01.2021
Queensborough Community College
Queens, NY01.2018
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Pathways College Prep
Saint Albans, NY01.2015
Skills
Communication
Time Management
Leadership
Multitasking
Interpersonal Skills
Team work
Customer Service
PC, Microsoft Office Suite Applications, Typing
Time management
Customer/Client relations
Scheduling
Accomplishments
- Handled over Number customer inquiries on a daily basis.
- Accomplished improvement through actions.
- Recognized by customers and Job Title for expedient and effective service.
Timeline
Receptionist
Pediatric Healthcare of Long Island
08.2024 - Current
Prep Specialist, Desert Specialist/ Chef
Seasons 52
09.2021 - Current
Warehouse Associates
Amazon
03.2021 - 09.2021
Dining Associate
Northwell Health Manhasset
04.2020 - 11.2020
Host/ Bartender/Line Cook/Manager
Red Lobster
01.2017 - 01.2020
Assistance General Manager
Red Lobster
01.2017 - 01.2020
Supervisor
Cinnabon
01.2015 - 01.2017
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Pathways College Prep
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Queens College
Queensborough Community College