KEVIN PINCKNEY
Jacksonville
Summary
Professional logistics specialist with proven ability to streamline inventory processes. Strong collaborative skills and adaptable to dynamic environments, ensuring reliable and consistent performance. Expertise in warehouse management systems, data analysis, and problem-solving, resulting in effective inventory control and operational excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lineage
09.2023 - Current
- Organized short-term holds, restacks, and all other non-customer business.
- Audited all customer invoices, verifying no missing or potentially controversial charges.
- Worked hand and hand with the operations team to ensure our daily operations ran smoothly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong knowledge of customer products, becoming able to provide recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning employee of the year for 2024.
Receiving Clerk
Lineage Logistics LLC
08.2022 - 09.2023
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Store Manager
Family Dollar
08.2019 - 05.2020
- Oversaw inventory control and cash management operations.
- Directed employees through proactive feedback in high-pressure environments.
- Conducted opening and closing point of sale tasks efficiently.
- Displayed new products through strategic merchandising rotations.
- Ensured proper inventory levels and organized backroom for ordering.
- Facilitated hiring and training processes for new team members.
- Enhanced sales through superior customer service practices.
- Managed payroll approvals and developed effective scheduling plans.
Residential Supervisor
Saint Vincent De Paul
06.2018 - 07.2019
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
Education
Bachelor Of Business - Business Management
Barry University
Miami, FL06.2015
Skills
- Order Checking
- Damage Identification and Reporting
- Cycle counting
- Process improvement
- Decision-making
- Warehouse management
- Critical thinking
Employee of the Year 2024
In 2024, Lineage Doolittle awarded me Employee of the Year following a phenomenal year of revamping their customer service department.
Timeline
Customer Service Representative
Lineage
09.2023 - Current
Receiving Clerk
Lineage Logistics LLC
08.2022 - 09.2023
Store Manager
Family Dollar
08.2019 - 05.2020
Residential Supervisor
Saint Vincent De Paul
06.2018 - 07.2019
Bachelor Of Business - Business Management
Barry University
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