Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kevin Pkwa

Wichita,KS

Summary

IT professional with 3+ years’ experience in technical support, IT operations, and data analytics. Strong problem-solving and analytical skills. Seeking a challenging IT role to utilize and enhance technical abilities.

Overview

5
5
years of professional experience

Work History

IT Audit Intern

Seaboard Corporation
04.2024 - 06.2024
  • Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
  • Assisted in the preparation of high-quality audit workpapers, maintaining attention to detail and organization throughout each engagement.
  • Maintained open lines of communication with both clients and team members to ensure timely completion of assigned tasks and resolution of any concerns that arose during audits.
  • Evaluated internal controls for adequacy and effectiveness, recommending improvements where necessary.

TECHNICAL SUPPORT SPECIALIST

ADT (Everon)
08.2022 - 03.2024
  • Provide exceptional customer service by troubleshooting system issues, assisting with programming, and resolving technical problems
  • Collaborate with leadership and field teams to implement technical solutions that improve customer satisfaction
  • Manage panel uploads, downloads, and advanced programming.

IT SUPPORT TECHNICIAN

PREMIER FOOD SERVICE
11.2021 - 06.2022
  • Serviced over 1,500 kiosk machines and Windows computers by managing configurations, monitoring systems, and performing upgrades
  • Implemented 200+ new kiosk installations during a company-wide upgrade initiative
  • Provided excellent IT phone support and troubleshooting to internal customers.

Inventory Control Quality Assurance Coordinator (ICQA)

AMAZON
12.2019 - 07.2021
  • Conducted daily inventory audits and cycle counts to ensure database accuracy using Excel
  • Assisted operations team by coordinating IT asset receiving and internal audits
  • Supported Area Manager with key duties including labor planning, training, and performance management.

Education

Bachelor of business Administration in Information Technology & Management Information Systems -

WICHITA STATE UNIVERSITY, BARTON SCHOOL OF BUSINESS
Wichita, KS
05.2023

Skills

  • Communication and Reporting
  • Project Management
  • Ethics in Information Technology
  • Information Security
  • Networking
  • Database Management
  • System Analysis
  • Critical thinking and Analytical Skill
  • Attention to Detail
  • Interpersonal Skills

Timeline

IT Audit Intern

Seaboard Corporation
04.2024 - 06.2024

TECHNICAL SUPPORT SPECIALIST

ADT (Everon)
08.2022 - 03.2024

IT SUPPORT TECHNICIAN

PREMIER FOOD SERVICE
11.2021 - 06.2022

Inventory Control Quality Assurance Coordinator (ICQA)

AMAZON
12.2019 - 07.2021

Bachelor of business Administration in Information Technology & Management Information Systems -

WICHITA STATE UNIVERSITY, BARTON SCHOOL OF BUSINESS

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Kevin Pkwa