Jessica Valentine

• Achieved high accuracy in legal and technical document entry into electronic filing systems.
• Streamlined indexing, scanning, and uploading of thousands of hard-copy and electronic documents.
• Met or exceeded scanning and upload goals through collaboration with project leads.
• Organized digital and physical filing systems, reducing retrieval time for audits.
• Participated in training and shared best practices to enhance team performance.
• Prepared accurate monthly reports for Portsmouth

corporate to support document control.

• Strengthened project execution by assisting in the development of PDDM activity plans, expediting supplier documentation, coordinating transmittals, managing review cycles, and preparing final client deliverables
• Supported multiple PDDM workfaces (Engineering, Supplier Data, Work Packages, Contracts, and Reporting) while contributing to efficient workflows and minimizing processing delays.

• Processed incoming payments in an accurate and timely manner.
• Process mortgage payments accurately and efficiently using industry-standard software.
• Processed and sent invoices, adjustments, and credit memos to customers, ensuring accurate records and timely transactions.
• Collaborated with team members to resolve payment discrepancies, enhancing accuracy and client satisfaction.
• Communicated effectively with clients regarding payment status and inquiries.
• Prepared and submitted accounting documents and reports for review and authorization, facilitating smooth processing.
• Utilized accounting software for efficient management of receivables.

• Addressed customer inquiries about water services and billing issues, enhancing customer understanding and satisfaction.
• Welcomed customers and efficiently responded to inquiries, fostering a positive service experience.
• Processed customer requests for service connections and disconnections promptly.
• Resolved complaints by providing accurate information and effective solutions.
• Cultivated strong customer relationships through personalized assistance, promoting customer loyalty.
• Collected deposits or payments and arranged for billing.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Educated customers about water conservation practices and district programs.
• Supported training sessions for new staff on customer service protocols and systems.
• Managed cash register operations, ensuring proper balancing and accountability.