Kevin Plaza Lojano
Summary
Customer-focused individual with flexible availability, including mornings and evenings. Fast learner talented at following set rules. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Pizza Maker and Delivery Driver.
Bella's Pizza and Pasta
12.2022 - Current
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
Wait Staff Member
Drum Hill Senior Living
01.2021 - 11.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Peekskill High School
Peekskill, NY06.2023
Skills
- Teamwork and Collaboration, Customer Service, Flexible schedule, Attention to detail, Dependable and Responsible, Cash handling, Organizational Skills, Time management and Multitasking Abilities
- Safe Food Handling, Equipment cleaning, Order taking and processing, Heavy Lifting, Food presentation, Weights and Measurements, Excellent Communication
Playing soccer and Going to the gym.
When I play soccer I get to socialize with friends and just enjoy myself, It helps me become stronger and faster. I also enjoy playing in teams which helps us work together and just motivate each other. Going to the gym is another hobby I enjoy. Going back to playing soccer they both help me in the same ways, like being social, getting stronger and having more self confidence which is mostly one of my main goals. They both help in relieving stress and keeping my brain and my body healthy.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pizza Maker and Delivery Driver.
Bella's Pizza and Pasta
12.2022 - Current
Wait Staff Member
Drum Hill Senior Living
01.2021 - 11.2022
High School Diploma -
Peekskill High School
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