Kevin Pollard Jr
Santa Ana,CA
Summary
Detail-oriented Mortgage Loan Officer skilled in customer service and financial product knowledge. Proven ability to assist clients in navigating mortgage processes and collaborate with teams to enhance approval efficiency. Certified ESL teacher in Vietnam who broadened horizons.
Bartender/Service Staff at a high-volume restaurant with a craft cocktail bar, which tapped in to the creative side.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Officer
Button Finance
Tustin, California
10.2025 - Current
- Assisted clients in completing mortgage applications and gathering necessary documentation.
- Explained mortgage products and services to potential borrowers during consultations.
- Conducted preliminary credit assessments to determine borrower eligibility for loans.
- Collaborated with underwriters to facilitate the loan approval process effectively.
CSR, Sales
Button Finance
Tustin, CA
08.2025 - Current
- Assisted customers with inquiries and provided information on financial products.
- Processed transactions accurately and efficiently in a high-paced environment.
- Collaborated with team members to enhance customer service strategies and practices.
- Educated customers about account features and benefits to promote informed decisions.
- Utilized CRM software to track customer interactions and follow-up actions promptly.
English as a Second Language Teacher
ILA
Bien Hoa, Vietnam
05.2024 - 07.2025
- Developed engaging lesson plans for diverse groups of students.
- Facilitated interactive activities to enhance language acquisition and retention.
- Collaborated with colleagues to improve curriculum and instructional strategies.
- Provided feedback to students on speaking, writing, and comprehension skills.
Bartender
Bacari
Playa Del Rey, CA
07.2021 - 05.2024
- Prepared and served a variety of alcoholic beverages to customers.
- Maintained cleanliness and organization of the bar area at all times.
- Engaged customers with friendly conversation and attentive service.
- Managed inventory levels and restocked supplies as needed.
Education
Bachelor of Arts - English
Oklahoma State University
Stillwater, OK12-2012
Skills
- Mortgage processing
- Financial analysis
- Credit assessment
- Regulatory compliance
- Risk management
- Customer relationship management
Accomplishments
Employee of the Month - 2024
Timeline
Mortgage Loan Officer
Button Finance
10.2025 - Current
CSR, Sales
Button Finance
08.2025 - Current
English as a Second Language Teacher
ILA
05.2024 - 07.2025
Bartender
Bacari
07.2021 - 05.2024
Bachelor of Arts - English
Oklahoma State University