Tom Fox

• Guided clients through mortgage options and loan processes with precision.
• Managed documentation for efficient loan processing and approval workflows.
• Created video podcasts covering mortgage topics from pre-approval to closing.

• Advise on Mortgage and Home Equity inquiries from clients and direct to appropriate products and or solutions.
• Manage the Mortgage process from application to closing.
• Maintain close relationship Loan Processors and Underwriters to ensure quality loan originations, processing and closing.
• Develop and maintain referral-based relationships.
• Deliver outstanding level of customer service.

• Perform audits and reviews of clinical documents, services providers billing records, administrative data and coding records to ensure compliance with industry regulations and maintain quality assurance.
• Effectively communicate observations, findings, file ratings with senior management and client.
• Meet audit productivity goals and through effective time management, planning and preparations take part in focus reviews and special projects without sacrificing quality, detail orientation and calibration responsibilities.

• Analysis client financial positions for mortgage loan products.
• Advise on available options that meet the clients' short- and long-term needs and goals.
• Pipeline management from application, processing, underwriting and closing.
• Effectively cross selling applicable products.

• Use of Secondary Services to manage Pipeline risk management with Best Execution and loan application tools to maximize revenue and neutralize risk.
• Advisor to Origination staff on Investor programs, guidelines and scenarios.
• Knowledgeable with various mortgage origination platforms.
• Managed and executed issue of time sensitive TRID disclosures.
• Managed and developed process to cure suspended loans being sold to multiple Investors.

Exhibited comprehensive mortgage experience in Correspondent and Wholesale Account Executive positions, Loss Mitigation and Loan Origination within National and Regional frameworks.