Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Potter

Bloomfield Hills,Michigan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Financial Clearance Representative

Corewell Health
02.2020 - Current
  • Contacted patients daily to prepare them for upcoming appointments
  • Collected potential liabilities for future services rendered
  • Compiled authorization data for upcoming services
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Volunteered personal time during pandemic
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Shift Supervisor

Rite Aid
10.2019 - 01.2020
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Preparing daily deposits and reconciliation of earnings
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Shipping and receiving
  • Helped store management meet standards of service and quality in daily operations.

Leasing Consultant

Woodland Mews
04.2016 - 04.2019
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed and followed up on tenant renewal notices.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Education

BBA - Business Administration And Management

Baker College
Flint, MI
12.2018

Skills

  • Customer service orientation
  • Active listening
  • Computer literacy
  • Multitasking capabilities
  • Conflict resolution
  • Adaptability and flexibility
  • Team collaboration
  • Time management

Timeline

Financial Clearance Representative

Corewell Health
02.2020 - Current

Shift Supervisor

Rite Aid
10.2019 - 01.2020

Leasing Consultant

Woodland Mews
04.2016 - 04.2019

BBA - Business Administration And Management

Baker College

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