Kevin Powell
LAS VEGAS,NV
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
18
18
years of professional experience
Work History
Transit Quality Assurance Specialist
Regional Transit Commission
08.2022 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Operation Supervisor/Detour Supervisor
MV Transportation
08.2018 - 11.2022
- Supervise up to 300 plus driver
- Responsible for training, evaluates performance of all driver technicians; assigns and reviews work; and initiates disciplinary action
- Work closely with Director of Operations
- Report hourly updates on operators on time performance
- Identify and communicate detours and obstructions due to construction, special events.
- Provides quality assurance observations pertaining to routes, events, and roadways
- Makes service improvement recommendations to management
- Attends ongoing and regular supervisor meetings, staff meeting to ensure high quality of service to clients
- Provide work assignments daily for road supervisor
- Monitor daily progress of bus operators and road supervisor
- Occasionally work dispatch and window to assist bus operators
- Assist operators in resolving challenges while on duty
- Conduct spot checks of operators and vehicles for policy compliance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
Lead Supervisor
Advantage Home Medical
08.2006 - 03.2018
- Supervised up to 12 Drivers
- Responsible for reviewing and approving time sheets and annual time off
- Responsible for reviewing and approval mileage reimbursement.
- Responsible for training, evaluates performance of all driver technicians; assigns and reviews work; and initiates disciplinary action
- Responsible to assure that all technicians follow waivers and HIPPA laws
- Finds coverage for their subordinates’ cases when subordinate is absent for extended period
- Monitor technicians progress by visiting work sites
- Written documentation: Monthly and quarterly notes, progress notes
- Attends ongoing and regular supervisor meetings, staff meeting to ensure high quality of service to clients
- Responsible for Hire, manage, and develop employees
- Responsible for daily manifest of work vehicles
- Dispatch technicians and manage all calls during on-call hours.
Education
GED -
Crenshaw High School
Los Angeles, CA05.2010
GED -
Southwest Community College
Los Angeles, CASkills
- Staff trainer
- Team Collaboration
- Sound decision-making abilities
- Team Leadership
- Issue Resolution
- Safety Procedures
Timeline
Transit Quality Assurance Specialist
Regional Transit Commission
08.2022 - Current
Operation Supervisor/Detour Supervisor
MV Transportation
08.2018 - 11.2022
Lead Supervisor
Advantage Home Medical
08.2006 - 03.2018
GED -
Crenshaw High School
GED -
Southwest Community College
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