Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Quezada

Skokie

Summary

Customer Success, Implementation, and Revenue Operations leader with 10+ years of experience driving customer adoption, retention, expansion, and business outcomes across enterprise SaaS and technology organizations. Proven track record managing multimillion-dollar portfolios, leading strategic customer engagements, and guiding organizations through complex onboarding, change management, and digital transformation initiatives. Expertise in AI-powered solutions, enterprise customer success, implementation consulting, executive stakeholder management, and customer lifecycle optimization. Recognized for building trusted partnerships with C-level executives, accelerating product adoption, and consistently exceeding performance goals across high-growth and Fortune 500 environments.

Overview

8
8
years of professional experience

Work History

Implementation Consultant Talent Solutions

LinkedIn
Chicago
08.2025 - Current
  • Successfully guided 100+ customer implementations, helping recruiting teams integrate AI into sourcing and hiring workflows.
  • Lead onboarding, implementation, and adoption of LinkedIn Hiring Assistant, LinkedIn's AI-powered recruiting solution, for enterprise and mid-market customers.
  • Managed portfolio of 50 concurrent customer engagements, consistently exceeding performance and adoption targets.
  • Delivered strategic consultations and training to hundreds of recruiters, talent acquisition leaders, and hiring stakeholders.
  • Partnered with executive stakeholders to drive change management, increase product adoption, and accelerate time-to-value.
  • Utilized customer usage data and adoption insights to enhance outcomes, mitigate risks, and maximize value for customers.
  • Collaborated with Customer Success, Sales, Product, and Operations teams to ensure successful deployments and deliver exceptional customer experiences.

Senior Customer Success Manager

Contractor Commerce
Skokie
11.2024 - 06.2025
  • Managed portfolio of 200+ contractor and home-service customers as strategic advisor for adoption, retention, and growth, enhancing customer relationships and loyalty.
  • Led onboarding, business reviews, and success planning initiatives to boost customer engagement and drive value realization.
  • Identified customer risks and expansion opportunities through data-driven account management.
  • Partnered with Sales, Product, and Support teams to resolve complex challenges, improving customer outcomes and satisfaction.
  • Maintained high levels of customer satisfaction through proactive relationship management and issue resolution.

Enterprise Customer Success Manager

XOi
Chicago
04.2023 - 10.2024
  • Led enterprise customer success initiatives for managed B2B commerce platform operations, enhancing client retention and optimizing satisfaction
  • Developed comprehensive customer success strategy reducing churn by 32% while increasing customer satisfaction scores by 28%
  • Led cross-functional team collaboration resolving 93% of complex customer issues within SLA timeframes
  • Implemented data-driven feedback analysis system resulting in 22% improvement in service delivery metrics
  • Established standardized support processes increasing team efficiency by 35% and reducing response times by 41%
  • Created and executed customer relationship management framework achieving 25% improvement in retention rates
  • Managed strategic customer relationships and post-sales activities for enterprise technology clients, driving customer success and revenue growth
  • Engineered customer success operations reducing time-to-value by 30% while increasing product adoption rates by 45%
  • Developed and delivered 15+ customized training programs addressing industry trends and client-specific challenges, increasing client engagement
  • Implemented process improvement initiatives resulting in 40% increase in workflow efficiency and 33% boost in customer satisfaction
  • Established strategic partnerships with C-level executives, aligning product offerings with business objectives and securing $1.2M in expansion revenue

Manager, Customer Success

Schedule Engine
Chicago
01.2021 - 08.2022
  • Directed customer success team operations while managing direct reports and optimizing customer experience processes
  • Built and led high-performing team of 5 Customer Success Managers, achieving 48% improvement in team productivity and 36% increase in customer satisfaction
  • Implemented skills-based task allocation system optimizing team performance and increasing efficiency by 42%
  • Collaborated with cross-functional partners to streamline operational procedures, contributing to 18% increase in company profitability
  • Managed customer escalation resolution process, achieving 94% customer satisfaction across 60+ enterprise accounts
  • Managed enterprise customer portfolio and drove revenue growth through strategic account management and data analysis
  • Analyzed client engagement data across 375+ accounts supporting $8M+ in ARR, identifying 52 revenue opportunities worth $1.4M
  • Led data-driven ROI consulting sessions with enterprise clients, resulting in 29% increase in product adoption and $650K in expansion revenue
  • Established cross-functional partnership protocols driving 21% increase in renewal rates and $820K in expansion revenue
  • Created actionable insights program, driving 34% improvement in product adoption among enterprise clients

Customer Success Manager II

LinkedIn
Chicago
10.2018 - 09.2020
  • Analyzed client engagement data across 375+ accounts supporting $8M+ in ARR, identifying 52 revenue opportunities worth $1.4M
  • Implemented customer data analysis framework to identify growth opportunities and reduce churn risk by 31%, establishing cross-functional partnership protocols that drove 21% increase in renewal rates and $820K in expansion revenue
  • Led data-driven ROI consulting sessions with enterprise clients, resulting in 29%increase in product adoption and $650K in expansion revenue
  • Created actionable insights program leading to 34% improvement in product adoption across enterprise client base
  • Managed enterprise customer portfolio, enhancing revenue growth through strategic account management and data analysis
  • Developed client communication documentation system, reducing technical and purchase-related escalation resolution time by 46%

Education

Communications and Media Studies -

Northeastern Illinois University
Chicago, IL
01-2012

Skills

  • CRM Implementation
  • Salesforce
  • Client Engagement
  • Client Retention
  • Account Management
  • Revenue Forecasting
  • Data Driven Decisions
  • Project Management
  • Tableau
  • LinkedIn Product Suite
  • Technical Proficiency
  • Problem Solving
  • Sales Techniques
  • Team Leadership
  • Communication

Languages

Spanish, Native

Timeline

Implementation Consultant Talent Solutions

LinkedIn
08.2025 - Current

Senior Customer Success Manager

Contractor Commerce
11.2024 - 06.2025

Enterprise Customer Success Manager

XOi
04.2023 - 10.2024

Manager, Customer Success

Schedule Engine
01.2021 - 08.2022

Customer Success Manager II

LinkedIn
10.2018 - 09.2020

Communications and Media Studies -

Northeastern Illinois University

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Kevin Quezada