Kevin Ramirez
Cypress,TX
Summary
Dynamic Auto Claims Adjuster at GEICO with a proven track record in enhancing customer satisfaction through effective issue resolution and empathetic communication. Skilled in analytical thinking and tire damage assessment, I successfully guided clients through complex claims processes, ensuring clarity and prompt resolutions while fostering strong relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
GEICO
03.2025 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
Tire and Battery Center Team Leader
Sam's Club
06.2016 - 03.2025
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Cross-trained and provided back up for customer service managers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Coached employees, managers and executives on effective safety policies.
- Recommended changes to company culture to improve safety and meet changing demands.
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks and vans.
Member Team Lead
Sam's Club
05.2015 - 05.2016
- Trained team members on cash register operation and cash handling.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs.
- Increased customer loyalty and retention.
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
High School Diploma -
Mayde Creek High School
Houston, TX06.2012
Skills
- Analytical Thinking
- Giving Constructive Feedback
- Shift Scheduling
- Coaching and Mentoring
- Issue Resolution
- Safety Coordination
- Customer Service
- Inventory and Data Analysis
- Shortage Reports
- Vehicle Wheel Mounting
- Tire Damage Assessment
- Microsoft Windows and Office
Certification
All-Lines Adjuster License
Timeline
Auto Claims Adjuster
GEICO
03.2025 - Current
Tire and Battery Center Team Leader
Sam's Club
06.2016 - 03.2025
Member Team Lead
Sam's Club
05.2015 - 05.2016
High School Diploma -
Mayde Creek High School
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