Kevin Reynolds
Alamogordo,NM
Summary
Personable and resourceful individual with ability to support sales teams and foster client relationships. Knowledge of CRM systems and order management software, coupled with strong communication skills, enabling seamless coordination between departments. Dedicated to improving team efficiency and ensuring customer satisfaction.
Overview
19
19
years of professional experience
Work History
Cash Operations Analyst
Clorox
01.2024 - 08.2024
- Investigate deductions and OS&D issues to determine their validity
- Process valid Credits and Refunds
- Dispute invalid OS&D discrepancies and deductions
- Put together and send statements to customer of outstanding balances
- Follow up with Accounts to collect on past due Invoices
- Keep each Account updated with proper contacts, contact info, status of Invoices and any other issues
Sales Support
Nutranext/Clorox
11.2018 - 12.2023
- Process valid Credits and Refunds
- Monitor inventory levels and report issues to Sales team leads
- Investigate any issues with orders, such as lost shipments, missing items, wrong items, etc. and resolve them
- Monitor various websites to ensure compliance of company pricing policies
- Assisted with the implementation of Salesforce CRM for the Sales and Accounting Departments
- Increased sales support efficiency by streamlining processes and implementing organizational systems.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Rep
Natural Vitality/Nutranext
10.2015 - 11.2018
- Managed approximately 50 incoming calls, emails and faxes per day from customers, answering their questions and resolving any issues
- Process consumer website orders through internal portals
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Central Region Sales Rep
Natural Vitality
07.2010 - 09.2015
- Set up Quarterly Co-Op promotions with Accounts, including Whole Foods, HEB, Central Market, CVS, Hy-Vee and Independent Retailers
- Analyze promotions to make ensure profitability
- Pitch new SKUs to stores and get them to bring them into the store
- Manage a group of Demo Reps to maximize profitability and reach
- Pitch and sell in new SKUs to Accounts
- Learn different companies’ portals to set up promotions, ensure accurate product descriptions on their sites and
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Informed customers of promotions to increase sales productivity and volume.
Order Fulfillment
Natural Vitality
11.2005 - 06.2010
- Fulfilled orders with a near 100% accuracy
- Take weekly inventory and submit refill requests to manufacturing facility
- Print and place shipping labels for all packages shipping out
- Compile promotional kits for in-store merchandising
Shelf Stocker
Natural Vitality
08.2005 - 10.2005
- Restock shelves in the store each morning to maintain good inventory levels
- Ensure that stock was rotated properly to ensure older inventory got sold before newer inventory
- Keep track of inventory in stock and put together list of products to be reordered
- Replenish the Shippers pull-from Inventory when running low
- Receive in new product and put into stock in date order
Education
GED -
Austin Community College
01.2013
Skills
- Microsoft Office
- SAP
- Salesforce
- Typing (50 words/minute w/97% accuracy)
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Cross-functional teamwork
- Attention to detail
- Problem-solving
Timeline
Cash Operations Analyst
Clorox
01.2024 - 08.2024
Sales Support
Nutranext/Clorox
11.2018 - 12.2023
Customer Service Rep
Natural Vitality/Nutranext
10.2015 - 11.2018
Central Region Sales Rep
Natural Vitality
07.2010 - 09.2015
Order Fulfillment
Natural Vitality
11.2005 - 06.2010
Shelf Stocker
Natural Vitality
08.2005 - 10.2005
GED -
Austin Community College
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