Kevin Rice
Manchester
Summary
Detail-oriented professional with exceptional customer service skills and a commitment to delivering high-quality work. Known for efficiency, accuracy, and a passion for excellence in every task. Strong ability to build positive client relationships while ensuring satisfaction and loyalty. Eager to contribute to a collaborative team environment where shared goals drive success and continuous improvement.
Overview
13
13
years of professional experience
Work History
Delivery Associate
Guardian Logistics
08.2024 - Current
- Company Overview: Amazon Deliver Services
- Deliver 300+ packages daily with efficiency and accuracy, ensuring timely customer satisfaction
- Establish lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operate delivery vehicle safely while adhering to traffic laws and company policies
- Keep detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Consistently meet performance metrics, including delivery time and package count
- Maintaine upbeat, positive attitude in busy, customer-focused environment.
- Utilize route optimization tools to meet tight delivery schedules
- Communicate effectively with customers and team members to resolve delivery issues
- Handle packages with care, reducing damage rates and ensuring quality service
- Load van and properly secure items to prevent damage for deliveries.
Programming Specialist
LHS Associates
10.2023 - 07.2024
- Programmed town and city ballots with precision, adhering strictly to provided data and specifications.
- Finalized ballots following Town Clerk approval, ensuring accuracy and compliance with governmental standards.
- Burned election memory cards with program after approved by Town Clerk
- Conducted rigorous testing of developed programs to ensure flawless performance and alignment with desired outcomes.
- Provided comprehensive election day support, ensuring seamless operations and adherence to all protocols.
- Assist cities and towns at precincts for any issues that may arise with program, equipment, etc
Map Scanning Specialist
Morgan Records Management
12.2022 - 10.2023
- Read, review, and follow parameters pertaining to each project
- Prep maps by removing staples and dirt, flattening, and applying tape to needed areas
- Scan maps with great attention to detail, ensuring a pristine image
- Demonstrated exceptional efficiency while maintaining meticulous attention to detail, ensuring accuracy and quality in all projects.
- Rescanned documents to ensure optimal quality, addressing and correcting any imperfections for enhanced clarity and accuracy.
- Edited photos using Adobe software as needed, enhancing visual quality and ensuring alignment with project standards.
- Organized data systematically, storing files in corresponding folders for efficient access and streamlined information management.
- Transferred and merged data files and folders into designated network directories, ensuring proper organization and seamless accessibility.
- Tracked and documented production and billable time data with accuracy, ensuring precise reporting and accountability.
Customer Technical Support
Professional Software for Nurse Inc.
07.2022 - 11.2022
- Provide first line client support and technical issue resolution via phone, E-mail, and chat
- Password resets
- Admin password resets
- Troubleshoot SNAP software questions
- Troubleshoot internet connection issues
- Worked with Engineering to process data imports
- Verify accuracy of data files within FTP server
- Detailed documentation on each case
- Customer onboarding
- Remote into customers SNAP session to resolve support requests
- Restart customer sessions via admin session viewer
Helpdesk Technician
Mammoth Technologies
02.2021 - 09.2021
- Password resets
- RSA token resets
- Managed and maintained Active Directory, including user account creation, permissions management, and system access control to ensure secure and efficient network operations.
- Managed and resolved service requests through a ticketing system, prioritizing tasks and ensuring timely issue resolution with detailed documentation.
- Assist Networking with switch installation
- Oversaw and optimized operational processes no longer in use, ensuring proper documentation and smooth transition to updated procedures.
- Managed incoming phone calls with professionalism, delivering prompt support and effective solutions for end users.
- Setting up thin clients
- Troubleshooting conference phones
- Train new IT employees
- Worked training classes with new end users
- Assist with patching for network vulnerabilities
- Disassembling machines, and extracting parts (CPU, RAM, HDD, etc.)
Dietary Aide/Charge Position
Elliot Hospital
12.2015 - 02.2021
- Leading shifts as a “charge” employee
- Responsible for twelve to fourteen individuals per charge shift
- Prioritize patients receiving meals
- Deliver patient meals in a swift manner
- Overlooking patient meal orders and ensuring accuracy on each tray
- Assembling patient meal orders
- Take inventory on each unit for daily delivery of food products and paper items
- Deliver food products and paper items to each unit
- Collecting and cleaning trays, plates, and utensils for a later use
- Record temperatures of food and refrigerators to ensure safety
Manager
Little Caesars
08.2011 - 02.2016
- Directly responsible for four to ten employees per shift
- Responsible for closing and opening the store, registers, etc
- Depositing cash and checks from the prior day's earnings
- Taking phone and in person orders while preparing them in a timely manner
- Preparing dough, sauce, and toppings
- Thoroughly cleaning various machines and prep tables
Education
Currently Working Towards My Bachelor’s Degree - Data Analytics
Southern New Hampshire University
01-2027
Associate of Arts - Liberal Arts
Manchester Community College
Manchester, New Hampshire05.2018
High School Diploma - undefined
Manchester West High School
06.2011
Skills
- Work Ethic: Reliability, accountability, self-motivation
- Communication Skills: Verbal, written, active listening
- Time Management: Prioritization, deadline management, multitasking
- Teamwork: Collaboration, conflict resolution, adaptability
- Problem-Solving: Critical thinking, troubleshooting, decision-making
- Customer Service: Client relations, empathy, conflict resolution
- Technical Skills: Software proficiency, data analysis, project management tools
- Leadership: Delegation, mentoring, team motivation
- Organizational Skills: Attention to detail, task management, scheduling
- Adaptability: Flexibility, openness to feedback, learning new skills
Timeline
Delivery Associate
Guardian Logistics
08.2024 - Current
Programming Specialist
LHS Associates
10.2023 - 07.2024
Map Scanning Specialist
Morgan Records Management
12.2022 - 10.2023
Customer Technical Support
Professional Software for Nurse Inc.
07.2022 - 11.2022
Helpdesk Technician
Mammoth Technologies
02.2021 - 09.2021
Dietary Aide/Charge Position
Elliot Hospital
12.2015 - 02.2021
Manager
Little Caesars
08.2011 - 02.2016
Associate of Arts - Liberal Arts
Manchester Community College
High School Diploma - undefined
Manchester West High School
Currently Working Towards My Bachelor’s Degree - Data Analytics
Southern New Hampshire University
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