Kevin Richards
Apache Junction,AZ
Summary
Successful Customer Care Representative with over 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Isagenix
Gilbert, AZ
05.2019 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Troubleshooter
Apria Healthcare
Chandler, AZ
10.2016 - 04.2019
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
High School Diploma -
Lasalle Sr. High
Niagara Falls, NY06.1978
Skills
- Customer Retention Strategies
- Interpretation and Translation Services
- POS Systems and Ordering Platforms
- Conflict Mediation
Websites
I enjoy reading, music and writing. I have written short stories, which one has been published.
One of my short stories "Back to Okinawa" was recently published on Amazon.
I also write poetry which can be viewed on my website.
Timeline
Customer Care Representative
Isagenix
05.2019 - 09.2019
Troubleshooter
Apria Healthcare
10.2016 - 04.2019
High School Diploma -
Lasalle Sr. High