Kevin Rivera
Tulsa,OK
Summary
Analytical and technically focused professional with 8 years of experience in Air Force operations and intelligence.
complemented by hands-on experience in technical troubleshooting, field service, customer support, and
automotive technology. Currently pursuing Enterprise Network Technologies at Tulsa Tech, building skills in
networking, infrastructure, systems, and technical problem-solving. Experienced in analyzing complex information.
troubleshooting issues, documenting technical work, maintaining compliance, and working effectively in high-
pressure environments. Known for attention to detail, adaptability, continuous learning, and the ability to quickly
understand and apply new technologies.
Overview
1
1
Certification
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Residential Broadband Technician
Cox Communications
04.2026 - 07.2026
- Installed, configured, tested, and troubleshot residential internet, television, and phone services
- Diagnosed and resolved technical issues, enhancing customer satisfaction through effective service delivery
- Managed daily service calls, ensuring adherence to productivity and quality standards for optimal service outcomes
- Educated customers on products and equipment functionality
- Built strong customer relationships, fostering trust and loyalty through professional communication and efficient problem resolution
- Documented work accurately and maintained company safety standards
Auto Glass Technician
Xpress Auto Glass
12.2025 - 03.2026
- Conducted technical inspections and root-cause troubleshooting to ensure safe, accurate installations and optimal vehicle performance
- Performed technical inspections, root-cause troubleshooting, and problem resolution to ensure safe and accurate installations
- Oversaw independent field assignments, ensuring high standards of productivity, quality, and customer satisfaction
- Delivered technical findings and recommendations to customers, enhancing their understanding and trust in services provided
- Communicated technical findings and recommendations directly to customers
Automotive Accessory Technician
Mobile Clear Shield
03.2025 - 11.2025
- Conducted inspections and surface evaluations to ensure readiness for installation
- Executed precision installations, ensuring high standards of accuracy and quality
- Identified defects and implemented corrective actions to enhance product integrity before delivery
- Conducted detailed inspections and surface evaluations prior to installation
Barber
Self Employed
10.2022 - 08.2024
- Cultivated loyal repeat client base through consistent professionalism and trust-building
- Coordinated scheduling, customer communications, and service delivery to enhance client experience
- Resolved customer concerns while maintaining high retention and satisfaction
- Developed strong interpersonal, communication, and active-listening skills
Operations Analyst
United States Air Force
01.2013 - 05.2021
- Evaluated information from multiple sources to uncover trends, vulnerabilities, and operational risks, informing strategic decisions
- Conducted investigative research and analytical assessments supporting mission-critical decision making
- Produced and analyzed classified intelligence reports to enhance operational planning, mission execution, and threat awareness
- Prepared comprehensive written reports and assessments to support leadership in critical decision-making processes
- Delivered briefings translating complex information into actionable recommendations
- Maintained compliance, documentation, accountability records, and cross-functional collaboration
Education
CCNA - Enterprise Network Technologies
Tulsa Tech
Tulsa, OK 08.2026 - 09.2026
Certificate - Collision Refinishing
Tulsa Tech
Tulsa, OK 08.2024 - 05.2025
Class A Barber - Barber
Alamo City Barber College
San Antonio, TX 08.2021 - 08.2022
Associate Degree - Intel Studies & Technologies
Community College of the Air Force
Montgomery, AL 08.2019 - 12.2019
Skills
- Technical Troubleshooting
- Quality Assurance
- Compliance
- Safety
- Documentation
- Operations
- Process Improvement
- Customer Service
- Communication
- Attention to Detail
- Problem Solving
- Time Management
- Teamwork
- Adaptability
- Leadership
- Microsoft Office
Certification
Licensed Barber | Oklahoma & Texas
Timeline
CCNA - Enterprise Network Technologies
Tulsa Tech
08.2026 - 09.2026
Residential Broadband Technician
Cox Communications
04.2026 - 07.2026
Auto Glass Technician
Xpress Auto Glass
12.2025 - 03.2026
Automotive Accessory Technician
Mobile Clear Shield
03.2025 - 11.2025
Certificate - Collision Refinishing
Tulsa Tech
08.2024 - 05.2025
Barber
Self Employed
10.2022 - 08.2024
Class A Barber - Barber
Alamo City Barber College
08.2021 - 08.2022
Associate Degree - Intel Studies & Technologies
Community College of the Air Force
08.2019 - 12.2019
Operations Analyst
United States Air Force
01.2013 - 05.2021