Kevin Rodgers
Redlands,CA
Summary
Dynamic professional with extensive experience in staff management and complex problem-solving. Known for enhancing customer satisfaction through effective dispute resolution and team motivation. Committed to driving operational excellence and fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
Manager
Tartan Of Redlands
06.2014 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Developed training programs for staff, improving onboarding and retention rates.
- Implemented performance metrics, driving accountability among team members.
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Redlands East Valley Highschool
Redlands, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Staff training and development
- Schedule preparation
Timeline
Manager
Tartan Of Redlands
06.2014 - Current
High School Diploma -
Redlands East Valley Highschool