Kevin Rodriguez
Bayonne,NJ
Summary
Accomplished IT Service Technician with a proven track record at LabCorp, adept in installation, repair, and preventive maintenance. Renowned for exceptional customer service and problem resolution skills, I significantly enhanced system performance and client satisfaction. Expert in troubleshooting with a keen attention to detail, ensuring seamless operations and optimal network functionality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Service Technician
LabCorp
07.2023 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Worked with diverse types of weather and ground conditions.
Field Technical Analyst II
Enzo
10.2022 - 07.2023
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
Field Technical Analyst II
Care Point Medical & Wellness Clinics
02.2022 - 10.2022
- Promptly resolved technical issues for staff to minimize downtime.
- Installed, tested and documented result for new software packages, technologies and tools.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Maintained positive working relationship with fellow staff and management.
- Configured hardware devices and software settings to optimize network performance.
- Handled equipment repairs and related trouble reporting.
Field Technical Analyst I
RadNet
06.2020 - 02.2022
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
Education
No Degree - Cybersecurity
University of Phoenix
Tempe, AZ02-2023
Associate of Science - Information Technology
Eastwick College
103 Park Ave, Nutley, NJ 07110 04-2018
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Quality assurance
- System installation
- Inventory management
- Troubleshooting
Certification
- CompTIA Security+ ce Certification
- CompTIA Network+ ce Certification
- Advanced Cybersecurity Certificate
Timeline
IT Service Technician
LabCorp
07.2023 - Current
Field Technical Analyst II
Enzo
10.2022 - 07.2023
Field Technical Analyst II
Care Point Medical & Wellness Clinics
02.2022 - 10.2022
Field Technical Analyst I
RadNet
06.2020 - 02.2022
- CompTIA Security+ ce Certification
- CompTIA Network+ ce Certification
- Advanced Cybersecurity Certificate
No Degree - Cybersecurity
University of Phoenix
Associate of Science - Information Technology
Eastwick College
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