Kevin Rodriguez
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Monarch Realty Group LLC, with four years of experience excelling in service excellence and effective problem resolution. Professional with strong background in guest services and hospitality. Skilled in managing front desk operations, handling guest inquiries, and providing exceptional customer service. Known for effective collaboration, adaptability, and delivering results in fast-paced environment. Expertise in problem solving, communication, and maintaining welcoming atmosphere. Warm and friendly individual helps customers in any situation.
Overview
10
10
years of professional experience
Work History
Concierge
Monarch Realty Group LLC
New York, NY
03.2022 - Current
- Managed guest inquiries and provided exceptional customer service to enhance overall experience.
- Developed relationships with local vendors to facilitate concierge services and recommendations.
- Assisted in coordinating reservations and managing room availability using property management systems.
- Assisted in resolving guest issues promptly, achieving high satisfaction ratings.
- Delivered exceptional customer service to guests, ensuring a welcoming and informative experience.
- Managed front desk operations, including guest check-ins and check-outs, efficiently handling inquiries.
- Responded promptly to guest complaints, resolving issues effectively to enhance satisfaction levels.
- Trained new staff on front desk procedures, fostering a team-oriented environment for improved operations.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
Warehouse Selector
Aldi Distribution Center
Haines City, FL
01.2019 - 09.2020
- Operated hand trucks and pallet jacks to transport products efficiently throughout warehouse.
- Selected and packed items accurately for timely shipment to retail locations.
- Collaborated with team members to maintain optimal inventory levels on the floor.
- Conducted regular quality checks to ensure compliance with company standards.
- Selected and prepared orders for shipment, ensuring accuracy and timeliness.
- Trained new employees on order selection processes and equipment operation.
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
Dock Loader
Sharp Transit
Haines City, FL
08.2016 - 12.2018
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Loaded and unloaded freight, ensuring proper placement for optimal space utilization.
- Coordinated with team members to maintain workflow during peak operational hours.
- Inspected incoming shipments for damage or discrepancies, adhering to quality control standards.
- Trained new employees on safety protocols and loading procedures to enhance team performance.
- Followed verbal and written instructions to properly move and ship products.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Stock Supervisor
Robert Wayne Footwear
Orlando, FL
08.2015 - 08.2016
- Trained staff on operational procedures and safety protocols, fostering a culture of continuous improvement.
- Monitored inventory levels, ensuring timely replenishment and optimal stock management practices.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Achieved sales targets through effective customer engagement and relationship building.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
GED -
Teco Education Center
Kissimmee, FLSkills
- Service excellence
- Quickly adjusts to new situations
- Consistent work performance
- Effective problem resolution
- Consistent punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Concierge
Monarch Realty Group LLC
03.2022 - Current
Warehouse Selector
Aldi Distribution Center
01.2019 - 09.2020
Dock Loader
Sharp Transit
08.2016 - 12.2018
Stock Supervisor
Robert Wayne Footwear
08.2015 - 08.2016
GED -
Teco Education Center