Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Rollins

Stone Mountain,GA

Summary

Personable in providing significant customer service with over ten years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

11
11
years of professional experience

Work History

Customer Support | Logistics and Recovery

Roadie
02.2023 - Current


  • Delivered top-notch customer support by addressing technical issues promptly, ensuring optimal system performance at all times.
  • Established a culture of excellence within the Logistics and Recovery department, fostering accountability, collaboration, and innovation.
  • Provided top-notch customer support, addressing complex technical issues with patience and professionalism.
  • Assisted in developing policies and procedures that contributed to a more streamlined.
  • Notice fraudulent trends with with facilities and drivers in XD to prevent further profit lost.
  • Familiar with the XD process and procedures.

Disclosure Specialist

Equity Prime Mortgage
12.2020 - 12.2023
  • Educated customers on products, services, to ensure overall better communication.
  • Built clients loyalty by placing follow-up calls for customers who reported issues.
  • Provided accurate and appropriate information in response to client inquiries.
  • Proficient in video conferencing platforms such as Zoom, Microsoft Teams, and etc, able to communicate with customers across a variety of channels.

Auditor Associate

Suntrust Contractor
02.2019 - 11.2020
  • Checked information against guidelines for accuracy and compliance.
  • Reviewed transactions, documents, records and reports for accuracy and effectiveness.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.

Sales and Claims Associate

State Farm
03.2015 - 09.2018
  • Handles incoming calls from clients pertaining to their policies, claims, and eligibility for additional services.
  • Documented new and existing customer’s information into our system while building rapport to discover needs of potential products.
  • Regularly reviewed customer policies and resolved coverage issues with speed and accuracy.

Education

Pending - Business Administration

Georgia State
Atlanta, GA
12.2024

Skills

  • Troubleshooter
  • Problem Solver
  • Critical Thinker
  • Conflict Resolution

Timeline

Customer Support | Logistics and Recovery

Roadie
02.2023 - Current

Disclosure Specialist

Equity Prime Mortgage
12.2020 - 12.2023

Auditor Associate

Suntrust Contractor
02.2019 - 11.2020

Sales and Claims Associate

State Farm
03.2015 - 09.2018

Pending - Business Administration

Georgia State

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