Salman Rawyah
8385 Renner Blvd, Lenexa,KS
Summary
Skilled System engineer with broad base of experience in technical support and operations. Self-motivated professional with ability to quickly master new technology to drive process improvements. Fluent in Arabic and English.
Overview
13
13
years of professional experience
Work History
Desktop Support Engineer
Lineage Logistics LLC
Olathe, KS
10.2021 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Configured and installed computer systems for other sub-organizations.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Checked and monitored system performance to maintain system integrity and documented and reported alerts.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Coordinated with systems partners to finalize designs and confirm requirements.
Consultant and an Independent Contractor
Self-Employeed And HP
Lenexa, KS
01.2020 - 09.2021
- Received work orders to support HP products and replaced hardware when needed
- Helped individuals with any technical issues regarding their HP products
- Studied new programing languages and new technologies to maintain and advance my knowledge in a system consulting
- Provided individualized tutoring and support to bring up core academic knowledge to individuals
- While maintaining full time position with doordash
Systems Engineer
Cerner Corporation
Kansas City, MO
04.2018 - 12.2019
- Participated in all phases of system development life cycle, from requirements analysis through system implementation
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols
- Supported multiple concurrent projects enabling delivery efficiencies and technical resolution
- Tested programs and databases to identify issues and make necessary modifications
- Analyzed complex data and identified anomalies, trends and risks to provide useful insights to improve internal controls
- Explained data results clearly and discussed how it can be utilized to support project objectives
- Engaged end users and answered questions via email, phone, and website live chat
- Built and provided high end-user troubleshooting and tier III support on Cerner solutions, tier II on Windows and Linux
- Trained and supported end-users with software, hardware and network standards and use processes
- Managed clients' expectations of support and technology functionality in order to provide positive user experience
- Followed up with clients to ensure optimal client satisfaction following support engagement and problem resolution
Technical Support Engineer
Comprehensive Logistics Co At GM (General Motors)
Kansas City, KS
10.2017 - 03.2018
- Supporting the operation of all IT equipment including servers, routers, communications, laser & thermal printers, windows mobile scanners, network infrastructure, etc.
- Installing and maintaining hardware & software systems including our proprietary operational software that is mission critical while providing support to company employees
- Provided base level IT support to non-technical personnel within business
- Modified existing software to correct errors, upgrade interfaces and improve performance
- Prepared detailed reports concerning project specifications and activities
- Set up staff workstations with PCs, Macs, phones and laptops
- Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Took on additional shifts during peak work periods to keep projects on schedule.
Wireless Team Member
MarketSource Inc
Overland Park, KS
09.2017 - 01.2018
- Activate phones and accounts for clients interested in new services with (AT&T, Sprint, Verizon, Consumer Cellular, etc.)
- Driving sales productivity and customer satisfaction within Target Mobile retail locations on various wireless products, accessories and services to customers
- Engaging in side-by-side selling with retail associates
- Participating in in-store promotions, and coordinating with appropriate personnel
- Participating in wireless sales events in Target locations
- Provide IT support to non-technical personnel within business
- Remained up-to-date on latest technologies and solutions applicable
- Activate accounts for clients interested in new services
Assistant General Manager
Alrawyah Company Riyadh, Saudi Arabia
Riyadh, Saudi Arabia
02.2005 - 05.2011
- Managed and reviewed 50+ employees' work status and recorded facility needs in my family's
- Gathered and analyzed data for studies and reports
- Secured government contracts for maintenance and helped negotiation offers of overall cost
Technical Customer Support Specialist (STC)
Saudi Telecom Company
Riyadh, Saudi Arabia
03.2009 - 01.2011
- Call Center Representative versed in technical customer support in high call volume environments
- Answered 80+ incoming calls per day from residential and small business customers giving detailed, friendly, and polite service to ensure customer retention
- Researched, troubleshoot and resolved complex internet connection issues independently
- Responsible for set up of all equipment relevant to chat related client services (modems, routers, etc.)Worked closely with team members to meet or exceed all customer service requirements
- Met and exceeded company sales and productivity goals
- Awarded employee of the month four times, two of them were in consecutive months
Assistant Director
Golden Chicken Farms Company
Riyadh, Saudi Arabia
06.2008 - 02.2009
- Responsible for reviewing approximately 1,000+ foreign employees' work status
- Responsible for sending representatives to appropriate government offices to resolve employee status issues
Education
Bachelor of Science - Software Engineering
Avila University
Kansas City, MO05.2016
Skills
- Data Analysis
- Superior verbal and written communication skills
- Analytical and critical thinker
- Customer service expert
- Systems engineering
- Systems testing
- Engineering support
- Troubleshooter
- Database management
- Creative problem solver
- Customer service award
- Wireless Access Point
- Knowledgeable in Mac systems
- Skilled multi-tasker
- Fast learner
Timeline
Desktop Support Engineer
Lineage Logistics LLC
10.2021 - Current
Consultant and an Independent Contractor
Self-Employeed And HP
01.2020 - 09.2021
Systems Engineer
Cerner Corporation
04.2018 - 12.2019
Technical Support Engineer
Comprehensive Logistics Co At GM (General Motors)
10.2017 - 03.2018
Wireless Team Member
MarketSource Inc
09.2017 - 01.2018
Technical Customer Support Specialist (STC)
Saudi Telecom Company
03.2009 - 01.2011
Assistant Director
Golden Chicken Farms Company
06.2008 - 02.2009
Assistant General Manager
Alrawyah Company Riyadh, Saudi Arabia
02.2005 - 05.2011
Bachelor of Science - Software Engineering
Avila University
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