Kevin Roy
Charlotte,NC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Software and Software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Experienced Type Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Area operations and dedication to see issues through to end. Works well in remote and desk-side environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Software Support
Kaiser Permanente
- Work Performed: Desktop/Network/, in a Hospital Environment
- Email Support on an Enterprise Level
- Performed New Computer Installs and Refreshes, Provided Software Support Under an, Win-XP and Win 7 Pro Environments
- Experience with Active Directory with- Full Admin Control
- Exp Dealing with Software Encryption (Bit Locker) Win 7 Built in
- Installing New Images from Norton Ghost and Pixi Boot for a multitude of Different Images for Laptop to desk Top Machines that require Department specific images.
Software Support
Cedar Sinai Hospital/Dell
- Work Performed: Desktop/Network/, in a Hospital Environment
- Email Support on an Enterprise Level
- Performed New Computer Installs and Refreshes, Provided Software Support Under an, Win-XP and Win 7 Pro Environments
- Experience with Active Directory with- Full Admin Control
- Exp Dealing with Software Encryption (Bit Locker) Win 7 Built in
- Installing New Images from Norton Ghost and Pixi Boot for a multitude of Different Images for Laptop to desk Top Machines that require Department specific images
- Supported Network Printer infrastructure for HP/Xerox
- Dell Computers/Anthem Blue Cross: - Work Performed: Desktop/Network/Software Support in the Medical Insurance Industry
- Exp providing Blackberry, Email Support on an Enterprise Level Performed New Computer Installs and Refreshes, Provided Software Support Under a Win-2K, Win-XP Environments
- Experience with Active Directory with- Full Admin Control
- Exp Dealing with Software Encryption (Guardian Edge).
Desktop Support Analyst
Kaiser Permanente
12.2013 - 12.2014
Desktop/Networking Analysts
UCLA Medical
04.2010 - 03.2012
- Provided on-site and remote technical support to users.
- Directly supported in-house service ticket software for non-emergency user-related issues.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
Desktop/Networking Analyst
Cedars Sinai Hospital, Dell
01.2011 - 03.2011
Desktop/Networking
Cyberdefender/Trinet
06.2010 - 12.2010
Desktop/Networking Analyst
Dell /Anthem Blue Cross, Dell
04.2008 - 05.2010
Software Support, Desktop Support
UCLA Medical
01.2003 - 01.2010
- Work Performed: Desktop, Network, in a Hospital Environment
- Email Support on an Enterprise Level, Outlook, on all Platforms: Laptop, Desktop, Mobile Carts under an HP and Dell Hardware Environments
- Supported Network Printer infrastructure for HP, Xerox
- Active Directory Full Admin Control
- Work Experience with: Administrative, Clinical, and Hospital ICU Environments
- Data Encryption, Hippa Training, and Regulations Experience
- Performed Break-Fix, Refreshes in a High Volume Ticket Tracking Environment While supporting more than 3,500 User's.
Center Desktop/Software Support
Citi Development
02.2008 - 04.2008
Desktop/Software Support
Citi Development Center
02.2008 - 04.2008
- For Citi Bank Division That was relocating to Malaysia, My primary Support Function was to prepare And assist the IT Department and the End User's in that process.
Boeing/Satellite Division
08.2007 - 03.2008
- Performed: Desktop/Network Printer Support, Providing Hardware/Software Solutions in a Win-2k and Win-XP Environments
- Experience dealing with Outlook 03/07 on an Enterprise Level.
Desktop and Network Printer Support
Boeing/ El Segundo
08.2007 - 02.2008
Computer Hardware/Network Engineer
WLA Computer Services
03.2006 - 07.2007
- Computer hardware/network engineer, assemble customized computers and providing customers with hardware and network maintenance
- Providing customers with solutions for business internet connectivity’s.
TC Technology
11.2006 - 02.2007
- As computer hardware quality control engineer, inspecting laptop and desktop computers of various brands in terms of functionality and stability.
TyCorp Computers
07.2005 - 10.2006
- Performed Work as hardware & network consultant, providing customers with solutions and suggestions in hardware, software and networking.
TC Technology Computer Hardware Quality Control
10.2004 - 02.2006
field technician
Copper Glass Comm., Inc
04.2003 - 05.2005
- For networking LAN and also as a computer consultant.
Internet Installation Engineer
Copper Glass Comm., Inc
04.2002 - 10.2004
Car Rental Supervisor
Avis
04.1999 - 04.2003
Collection Officer
American Properties
02.1995 - 03.1999
Education
None - General Education/Film & Video Production
Diablo Valley College
Pleasant Hill, CA06.1989
Hrs. of Training in Computer LAN - undefined
Community - Theater Arts Dept
Certificate of Completion - undefined
INT Technical Institute
West Covina, Ca2004
Active Participation in - Film/Video Production
Diablo Valley College
Pleasant Hill, CA1989
Diploma - undefined
Concord High School
Concord, Ca.1984
Skills
- WORK SKILLS:
- Computer OS:
- MS Windows (98/XP/Vista/Win 7/Server 2000/2003/2008)
- Software Installation: All Windows OS, All MS Office Platform Software
- Networking: Configuration & Maintenance of Networking of LAN WAN
- Detailed Computer Skills:
- Strong Windows XP, Vista & Windows 7 support & troubleshooting skills
- Strong desktop hardware, peripheral & printer support knowledge
- Strong understanding of MS Outlook
- Strong Anti Virus/Malware/Spyware assessment & removal
- Basic understanding of MS Office applications
- Basic understanding of TCP/IP networks
- Basic understanding of backup software programs
- OTHER SKILLS:
- Communication:
- Strong personal and business communication skills based on
- Experience with customer and business relationships in various fields
- Problem Analysis: Confident in approaching and solving problems based on experience
- With actual occurrences
- Others: Highly motivated in challenging new materials and Technology
- Windows Server 2003
- Barcode Scanners
- Technical Support and Assistance
- Hardware and Software Installation
- Bug Fixes
- Data Connectivity
- Hardware Evaluation
- Issue and Resolution Tracking
- Technical Documentation
- Employee Computer Support
- Web Security
- Computer Configurations
- Wire Assembling
- Project Support
- Error Troubleshooting
- User Account Creation
- Hand and Power Tool Operation
- Database Software
- Problem Diagnostics
- Adaptability and Flexibility
- Hardware and Software Optimization
- Customer Service Databases
- Equipment Maintenance
- Incident Escalation
- Computer System Diagnostics Software
- Technical Analysis
- Tracking and Documentation
- Troubleshooting Skills
- Hardware Troubleshooting
- System Configuration
- Component Replacements
- Technical Support
- Debugging Skills
- Voice and Data Service Migration
- Maintenance Requests
- VPN Configurations
- Mission Critical Applications
- Onsite Installations
- Collaborative Team Player
- Resolve Technical Problems
Accomplishments
- CERTIFICATIONS:- Comptia A+ Certification
Timeline
Desktop Support Analyst
Kaiser Permanente
12.2013 - 12.2014
Desktop/Networking Analyst
Cedars Sinai Hospital, Dell
01.2011 - 03.2011
Desktop/Networking
Cyberdefender/Trinet
06.2010 - 12.2010
Desktop/Networking Analysts
UCLA Medical
04.2010 - 03.2012
Desktop/Networking Analyst
Dell /Anthem Blue Cross, Dell
04.2008 - 05.2010
Center Desktop/Software Support
Citi Development
02.2008 - 04.2008
Desktop/Software Support
Citi Development Center
02.2008 - 04.2008
Boeing/Satellite Division
08.2007 - 03.2008
Desktop and Network Printer Support
Boeing/ El Segundo
08.2007 - 02.2008
TC Technology
11.2006 - 02.2007
Computer Hardware/Network Engineer
WLA Computer Services
03.2006 - 07.2007
TyCorp Computers
07.2005 - 10.2006
TC Technology Computer Hardware Quality Control
10.2004 - 02.2006
field technician
Copper Glass Comm., Inc
04.2003 - 05.2005
Software Support, Desktop Support
UCLA Medical
01.2003 - 01.2010
Internet Installation Engineer
Copper Glass Comm., Inc
04.2002 - 10.2004
Car Rental Supervisor
Avis
04.1999 - 04.2003
Collection Officer
American Properties
02.1995 - 03.1999
Software Support
Kaiser Permanente
Software Support
Cedar Sinai Hospital/Dell
None - General Education/Film & Video Production
Diablo Valley College
Hrs. of Training in Computer LAN - undefined
Community - Theater Arts Dept
Certificate of Completion - undefined
INT Technical Institute
Active Participation in - Film/Video Production
Diablo Valley College
Diploma - undefined
Concord High School
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