Kevin Salome
Orlando,FL
Summary
Experienced stage manager and former customer service representative at Arbco. Skilled in technical supervision and team building. Orchestrated seamless productions by utilizing adaptability and time management skills, resulting in improved crew and cast cohesion and performance efficiency. Maintained a high level of professionalism and effective communication consistently, leading to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alliance One International
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Stage Manager
Los DPR
09.2019 - Current
- Utilized interpersonal skills to effectively communicate with cast members and crew about their roles and responsibilities
- Worked collaboratively with directors to ensure that all creative elements were properly implemented on stage
- Efficiently problem solved any issues that arose during production runs or rehearsals
Customer Service Representative
Arbco
09.2016 - 09.2019
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Education
HIGH SCHOOL DIPLOMA -
Barringer High School
05.2016
Skills
- Adaptability
- Time Management
- Production Operations
- Team building
- Technical Supervision
- Professionalism
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Alliance One International
09.2024 - Current
Stage Manager
Los DPR
09.2019 - Current
Customer Service Representative
Arbco
09.2016 - 09.2019
HIGH SCHOOL DIPLOMA -
Barringer High School
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