KEVIN SANCHEZ
Cicero
Summary
Emerging IT professional pursuing a B.S. in Cloud Computing with a strong academic foundation in networking, Linux, and cybersecurity. Holds multiple industry certifications, including CompTIA A+, Network+, Security+, and AWS Certified Cloud Practitioner. Experienced in troubleshooting, data analysis, and process optimization through previous administrative leadership roles. Passionate about leveraging technical knowledge to support system reliability, cloud infrastructure, and user experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support & Cloud Computing Student
Western Governers University
07.2023 - Current
- Provided Tier-1 style technical support by diagnosing and resolving hardware, software, and operating system issues in Windows and Linux environments.
- Implemented security best practices including least-privilege access, secure authentication, and system hardening aligned with industry standards.
- Supported network troubleshooting by identifying connectivity, DNS and IP configuration issues in virtualized environments.
- Monitored system performance and availability, identifying potential issues before service disruption.
- Documented technical procedures, troubleshooting steps, and system changes to support knowledge sharing and process consistency.
- Collaborated in simulated enterprise scenarios to support IT operations, infrastructure reliability, and user experience.
Student Advocate
West40
12.2018 - Current
- Successfully managed and addressed complex situations involving over 30 at-risk students
- Created comprehensive strategies focusing on mentoring, relationship management, social-emotional learning, and goal tracking.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
- Ensured regulatory compliance reporting within a complex environment to secure funding and deliver data on student attendance, behavior, and academic performance.
- Demonstrated exceptional skills in relationship-building and stakeholder management.
Senior Patient Representative
Midwest Orthopedics at Rush
12.2016 - 12.2018
- Supervised daily operations for a team of six doctors while upholding the highest standards of customer service.
- Fostered a positive and professional attitude with patients, colleagues, supervisors, and physicians.
- Managed patient tracking within the Electronic Medical Record to ensure over 300 patients received timely and efficient care each day.
- Initiated the patient check-out process, which included collecting outstanding balances, providing relevant correspondence, and scheduling follow-up appointments.
Education
Bachelor of Science - Cloud Computing
Western Governors University
07-2026
Bachelor's Degree - Natural Sciences
Concordia Univeristy of Chicago
01.2017
Skills
- Networking Basics
- Technical Support
- Microsoft Office Suite
- Basic Cybersecurity Knowledge
- Application support
- Mobile device support
- Problem resolution
Certification
• CompTIA A+
• ITIL Foundation Certificate in IT Service Management
• CompTIA Network +
• CompTIA Security +
• CompTIA IT Operations Specialist
• CompTIA Secure Infrastructure Specialist
• CompTIA Cloud+
• ITIL Foundation Certificate in IT Service Management
• CompTIA Network +
• CompTIA Security +
• CompTIA IT Operations Specialist
• CompTIA Secure Infrastructure Specialist
• CompTIA Cloud+
Timeline
IT Support & Cloud Computing Student
Western Governers University
07.2023 - Current
Student Advocate
West40
12.2018 - Current
Senior Patient Representative
Midwest Orthopedics at Rush
12.2016 - 12.2018
Bachelor of Science - Cloud Computing
Western Governors University
Bachelor's Degree - Natural Sciences
Concordia Univeristy of Chicago