Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Kevin Sanders

Kevin Sanders

VIOLA,Arkansas

Summary

Proven Lead Server with a track record of enhancing customer satisfaction at Fred's Fish House through exceptional communication and problem-solving skills. Excelled in team leadership, boosting sales through strategic upselling, and fostering a positive dining environment. Demonstrated expertise in POS system operations and a commitment to quality control, significantly contributing to repeat business and workplace harmony.

Overview

7
7
years of professional experience

Work History

Lead Server

Fred's Fish House
07.2024 - 01.2025
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction.

Lead Server

Jamie's Restaurant
05.2022 - 07.2024
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.

Lead Server

Cafe Cluny
05.2018 - 04.2022
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.

Education

BS - Sociology

University of Central Arkansas
Conway, AR
2001

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • POS system operations
  • Organization and efficiency
  • Quality control
  • Exceptional communication

Timeline

Lead Server

Fred's Fish House
07.2024 - 01.2025

Lead Server

Jamie's Restaurant
05.2022 - 07.2024

Lead Server

Cafe Cluny
05.2018 - 04.2022

BS - Sociology

University of Central Arkansas

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Kevin Sanders