Kevin Santos
Mission,TX
Summary
Cashier with expertise in cash handling and exceptional customer service. Proven track record in training staff and enhancing team performance, leading to improved customer satisfaction. Skilled in conflict resolution and proactive problem-solving, ensuring efficient store operations and a positive shopping experience. Skilled cashier with robust experience in retail and customer service. Demonstrated strengths include leadership, multitasking, and problem-solving abilities. Proven track record of improvement in cash handling accuracy, fostering positive customer relationships, and training new cashiers for effective operations. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Overview
7
7
years of professional experience
Work History
Head Cashier
Bering's Hardware
Houston, TX
10.2022 - 05.2025
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted other departments when needed by providing additional support during busy periods.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained new cashiers in POS system operation, customer service protocols, and store policies.
- Assisted customers with product information, location, and pricing, enhancing shopping experience.
Cashier
Sam's Club
Houston, TX
10.2018 - 04.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Elsik Highschool
Houston, TX05-2018
Skills
- Cash handling and POS operation
- Customer service and support
- Employee training and development
- Conflict resolution strategies
- Time management skills
- Team leadership and collaboration
- Staff scheduling and coordination
- Store operations management
- Cash transfers and transactions
- Flexible scheduling
- Proactive problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Head Cashier
Bering's Hardware
10.2022 - 05.2025
Cashier
Sam's Club
10.2018 - 04.2020
High School Diploma -
Elsik Highschool
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