Kevin Santos
Orlando
Summary
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing 6 years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Representative
Fast Track Leasing
Orlando
09.2023 - 04.2026
- Assisted customers with inquiries regarding insurance policies and benefits.
- Resolved customer complaints by providing effective solutions and support.
- Collaborated with team members to enhance service delivery and efficiency.
- Managed rental agreements and ensured compliance with company policies.
- Oversaw property inspections and coordinated maintenance requests effectively.
- Developed and implemented strategies to increase customer satisfaction with the rental process.
- Welcomed customers, offered assistance and answered questions by providing rates, terms, and conditions of rental.
- Answered telephones to assist customers and resolve issues.
Customer Service Cashier
RaceTrac
Kissimmee
07.2022 - 08.2023
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Customer Service
Westgate Resorts
Kissimmee
01.2020 - 07.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Apple Care Representative
Apple
Fort Lauderdale
01.2017 - 01.2020
- Evaluated software or hardware to recommend improvements or upgrades.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Oversaw daily performance of computer systems.
Customer Service Representative
Ambetter
Fort Lauderdale
05.2016 - 12.2016
- Responded to customer inquiries and problems to promote great service.
- Analyzed customer needs and provided best options, upselling products and services.
- Navigated computer system to look up customer information and update policies.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
Hostess
Chili's Restaurant
Miami
02.2015 - 04.2016
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
Education
High School Diploma -
American Worldwide Academy
Miami, FLSkills
- Customer Service
- Positive and Professional
- Cash Handling
- Customer Complaint Resolution
- Customer engagement
- Team leadership
- Customer relationship management (CRM)
Education and Training
other
Languages
- English
- Spanish
Timeline
Customer Service Representative
Fast Track Leasing
09.2023 - 04.2026
Customer Service Cashier
RaceTrac
07.2022 - 08.2023
Customer Service
Westgate Resorts
01.2020 - 07.2022
Apple Care Representative
Apple
01.2017 - 01.2020
Customer Service Representative
Ambetter
05.2016 - 12.2016
Hostess
Chili's Restaurant
02.2015 - 04.2016
High School Diploma -
American Worldwide Academy