Kevin Schaefer
Phoenixville,PA
Summary
Dedicated Professional successful at handling numerous clients and difficult projects. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Overview
7
7
years of professional experience
Work History
Catering Manager, Office Manager, Special Events Planner
Flik Hospitality
- Current
- Fully own daily administrative responsibilities for large-scale corporate catering company such as- day-of client communications, creating & formatting critical signage and informative materials (e.g., allergy labels, inputting & making edits for client's catering orders) and relaying changes to the chefs for streamlined service
- Manage a team of 10 catering drivers that consistently provide clients with on-time, delicious, and safe catering throughout 14 different buildings on campus
- Work in a 1 on 1 environment with clients to ensure flawless delivery of proposals based on desired budget, event timelines, floorplans, and custom menus
- Leads a new business development team that focuses on securing new business while strategically keeping ongoing customers and clients happy
- Successfully leading FOH & BOH through receptions utilizing an Agile lens - to ensure client satisfaction, closely following event timelines, any unforeseen problems, or high stress situations while keeping a calm demeanor
- Expert in event space technology- including WebEx, Teams- and Video conference equipment setup/troubleshooting
- Service focused leader - ensuring customers' needs are exceeded- including registration, ad hoc requests, directions, and top quality service throughout event
- Creating daily operations catering schedules within excel and tracking tools to ensure organizational demands are confidently achieved.
Expo, Event Coordinator, Event Manager
Terrain Events
Devon, PA
10.2020 - 03.2022
- Own the full execution of numerous large-scale events (upwards of $30,000)- including planning, setup, perfected service, and seamless breakdown
- Lead full scale event preparation initiatives- including but not limited to- corporate client brainstorming sessions and logistical planning of numerous upscale events, meetings, and executive dinners (including extra sales & menu upgrades)
- Oversight and organizational management expert that directed teams of up to 15 servers, bartenders, and barbacks through many events
- Primary liaison and communication facilitator between the front of house and kitchen; in addition to external parties (e.g.,) directing and instructing vendors including bands, djs, musicians to ensure a smooth event
- Maintain precise and professional communication via multiple mediums (e.g.,) email & HoneyBook throughout the planning process- in addition to phone calls and meetings
- Own end- to- end management roles including beverage ordering, pickup, and inventory tracked through xtrachef- Dry storage inventory, cash deposit drops, scanning, submitting, and maintaining the storage of invoices
- Accomplish and own all administration responsibilities such as creating menus, floorplans, managing the vendor insurance database, weekly display signage requests, creating events calendar, creating banquet event order timelines, and BOH menus with excel.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
Event Supervisor, Catering Supervisor
Flavours Catering Sodexo
06.2018 - 01.2020
- Supervise the daily operations of Sodexo's catering team at Vanguard Malvern
- Single Handedly managed Vanguard crew's Receptions and special events ranging from 30 to 300 attendees
- Maintain professionalism and a positive attitude with clients and peers during +60 hour work weeks
- Ramp Certified Bartender
- Manage the safekeeping, and inventory of clients alcohol & wine.
Car Service Agent
Enterprise
10.2016 - 01.2018
- Exercise keen operational skills to execute multiple successful service meetings on a daily basis
- Implement social expertise to execute multiple client meetings for the company
- Single Handedly manage and maintain a service lot of over 160 cars.
Education
Shippensburg University
Shippensburg, PAPhoenixville Area High School
Phoenixville, PACertificate - Project Management
Penn State Great Valley
Malvern PASkills
- Complex Problem-Solving
- Appointment Scheduling
- Office Administration
- Travel Coordination
- Microsoft Progams
- Sales
- Customer Engagement
- Relationship Building and Management
- Customer Service
- Account Management
- New Hire Onboarding
References
References available upon request.
Timeline
Expo, Event Coordinator, Event Manager
Terrain Events
10.2020 - 03.2022
Event Supervisor, Catering Supervisor
Flavours Catering Sodexo
06.2018 - 01.2020
Car Service Agent
Enterprise
10.2016 - 01.2018
Catering Manager, Office Manager, Special Events Planner
Flik Hospitality
- Current
Shippensburg University
Phoenixville Area High School
Certificate - Project Management
Penn State Great Valley
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