Kevin Scriven
Buffalo,NY
Summary
Skilled and knowledgeable sales/collector with proven success in sales and bringing accounts current. Offers a caring approach in dealing with customers while using persuasive communication and negotiation skills to overcome objections and develop solutions. Expert Microsoft/PowerPoint user/Excel/All financial software as well as collection software. Willing to relocate: Anywhere
Overview
30
30
years of professional experience
Work History
Certified Debt Specialist
JG Wentworth
05.2024 - Current
- Selling debt consolidation to potential clients.
- Remote
Senior Financial Consultant
Strategic consulting
01.2023 - Current
- Consulting with clients in an attempt to better their financial needs.
Claims Representative
GEICO
12.2021 - 06.2022
- 1. Consulting with accident victims and walking them through the claims process.
- 2. Reassuring claimants of there rights and obligations.
- 3. Processing checks, accordingly, and tows.
- 4. Making sure the claim is handle/complete per company guidelines.
- 5. Doing all the above in an efficient manner.
Collection Manager/Owner
Smg
01.2013 - 03.2020
- Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.
- Prevented returns to delinquency through strong follow-up strategies for different types of accounts.
- Resolved client billing problems by collecting direct payments and setting up payment plans.
Collections Representative
Northern Resolutions
01.2008 - 01.2013
- Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.
- Prevented returns to delinquency through strong follow-up strategies for different types of accounts.
- Determined correct time to release accounts by reviewing daily credit holds.
- Resolved client billing problems by collecting direct payments and setting up payment plans.
Supervisor/American Express Division
NCO financial
01.2006 - 01.2008
- Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.
- Prevented returns to delinquency through strong follow-up strategies for different types of accounts.
- Resolved client billing problems by collecting direct payments and setting up payment plans.
- Prevented balances from exceeding limits with knowledgeable recommendations on needed increases to customers' limits.
- Supervised 10 employees.
- Assisted in talk offs for employees.
- Trained employees in the collection process.
Collections Specialist
Conserve financial
01.2005 - 01.2006
- Resolved client billing problems by collecting direct payments and setting up payment plans.
- Prevented returns to delinquency through strong follow-up strategies for different types of accounts.
- Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.
- Determined correct time to release accounts by reviewing daily credit holds.
- Collected on student loan debt.
- #1 in company in 1&3 division.
Mortgage Broker
Hanover mortgage co.
01.2004 - 01.2005
- Obtained approvals by helping underwriters resolve problems with mortgage applications.
- Verified completeness, accuracy and integrity of loan agreements.
- Identified positive and negative markers in applicant financial histories through careful reviews.
- Resolved customer complaints quickly, employing knowledge of loan products, bank policies and customer service strategies.
- Established effective credit policies and lines, procedures and standards for loans in collaboration with senior management.
- Maintained full compliance with legal, health, and safety regulations.
Mortgage Loan Officer
American Mortgage Reduction
01.1998 - 01.2004
- Obtaining information from potential clients in order to reduce their rate/term. Processing loan information through our title company to close mortgage loans precisely and efficiently. Securing cash back for potential clients and lowering their payments and/or term.
Data Entry Technician
Labcorp
12.1995 - 09.1997
- Inputting client data into database for analysis. Double checking individual data already existing.
Education
Associate's degree - BUSINESS FINANCE
Morgan State university
Baltimore, MDSkills
- Computer vision
- Microsoft Excel
- Analytics
- Computer literacy (10 years)
- Microsoft Powerpoint (2 years)
- Sales
- Microsoft Office
- Leadership
- Negotiation
- Accounts receivable
- MySQL
- Financial Analysis
- Quality assurance (5 years)
- Communication skills
- Insurance claims handling
- Supervising experience (7 years)
- Financial analysis
- Machine learning
- Lending
- Administrative experience
- Management
- Customer service
- Salesforce
- Negotiation (6 years)
- Organizational skills
- Quality assurance
- Computer skills
- Financial Report Writing
- Financial report writing
- Mortgage servicing
Timeline
Certified Debt Specialist
JG Wentworth
05.2024 - Current
Senior Financial Consultant
Strategic consulting
01.2023 - Current
Claims Representative
GEICO
12.2021 - 06.2022
Collection Manager/Owner
Smg
01.2013 - 03.2020
Collections Representative
Northern Resolutions
01.2008 - 01.2013
Supervisor/American Express Division
NCO financial
01.2006 - 01.2008
Collections Specialist
Conserve financial
01.2005 - 01.2006
Mortgage Broker
Hanover mortgage co.
01.2004 - 01.2005
Mortgage Loan Officer
American Mortgage Reduction
01.1998 - 01.2004
Data Entry Technician
Labcorp
12.1995 - 09.1997
Associate's degree - BUSINESS FINANCE
Morgan State university
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