KEVIN SHELTON
Austin,TX
Summary
Over 26 successful years of combined experience in sales, management and service.
Experienced with client engagement and sales techniques. Utilizes effective communication and persuasive skills to drive sales. Knowledge of building and maintaining strong client relationships, ensuring consistent achievement of sales goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
TECHNICAL & TRAINING REPRESENTATIVE
Hunter Engineering Company
01.2005 - Current
- Traveled to customers’ site to install, maintain, diagnose and/or repair large-scale automotive service equipment, including alignment machines, alignment lift racks, brake lathes, wheel balancers, tire changers, etc as well as electrical/electronic diagnosis and PC repair
- Coordinated diagnostics, testing, inspection, troubleshooting, repair and preventive maintenance
- Trained newly hired technicians, lower-level engineers and operators on how to properly operate and maintain equipment efficiently
- Inspected, tested, repaired, rebuilt and replaced major and minor operating components while providing modifications and retrofits
- Hands-on experience of pneumatics, schematics, electronics and mechanics as well as knowledge of complex relay, digital logic control systems
- Used common and specialized tools; disassembled components and repaired circuit wiring; prepared reports and maintenance records for over 300 clients
- Maintained detailed records on product failure testing; understood and applied quality improvement
- Increased quality control and maximized output; developed and facilitated processes
- Maintained communication with clients through phone calls, texts and emails, ensuring equipment remained in operational order
- Oversaw billing, invoicing, A/R and collections as needed for the territory
- Awarded Service Excellence Awards (3) within the past four (4) years
MANAGER • ASSISTANT MANAGER
Gateway Tire & Service Center
01.1999 - 01.2005
- Quickly revitalized this bottom-ranking store into a Top-Producer and District Leader within a 3-month period
- Consistently attained profitability above expectations and cited by upper management as a primary driver
- Led and directed operations
- Interviewed, hired, managed and trained 10-12 team members
- Provided daily interaction with team
- Received recognition from upper management for exceeding key financial, payroll and product performance goals
- Took on new inventory processes, which included setting up IT reporting portals
- SALES REPRESENTATIVE
- SERVICE WRITER
- SERVICE TECHNICIAN
Education
General Studies -
Ranger College
Ranger, TexasSkills
- PC/Mac
- Windows
- OS X
- IOS
- MS Office
- Teamwork
- Problem-solving
- Reliability
- Excellent communication
Certification
Certified ASE-2
Awards
Service Excellence Awards, 3
Timeline
TECHNICAL & TRAINING REPRESENTATIVE
Hunter Engineering Company
01.2005 - Current
MANAGER • ASSISTANT MANAGER
Gateway Tire & Service Center
01.1999 - 01.2005
General Studies -
Ranger College
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