Vicki L. Hopkins
St. Peters,MO
Summary
Experienced, results-driven customer representative and international contract management professional. Lead relationships with global sales networks to enable sales revenue plans through accurate order processing and compliance.
Overview
33
33
years of professional experience
Work History
Customer Service Rep III-Export
Hunter Engineering Company
09.2025 - 10.2025
- Verify each distributor's part numbers, discount structures, and special criteria.
- Verify the AS400 order against original order. Prepare an acknowledgement form and email it to the distributor.
- Prepare order changes for all shipping locations. Send revised acknowledgment to distributor.
- Prepare shipping quote for distributor for prior approval.
- Prepare shipping release paperwork for all Hunter shipping locations, such as credit approval, bill of lading, airway bill, and invoice for shipping purposes.
- Prepare final paperwork for the distributor for billing and clearance based on the country's specific Customs documentation requirements.
- Analyze Letters of Credit on receipt. Advise distributor if amendment is required. Contact advising bank if necessary.
International Contract Administrator/Sales Coordinator
MARK ANDY INC.
01.2004 - 01.2025
- Experienced, professional global administrator for high value, technical capital equipment sales. Promoted quickly after displaying excellence and proactive approach to problem solving and sales and customer relationship management. Dynamic facilitator of quote process, developing proposals and overseeing entire process through delivery at end customer.
- Provide direct support and oversight of all equipment quotes, proposals and final bookings for three equipment lines
- Responsible for quotes and proposals for distributors and customers in over 120 countries
- Effectively communicate project statuses across all involved parties; executive, sales channel and technical
- Facilitate custom design additions for specialty configurations
- Adhere to all ISO-9002 standards and procedures
- Expertly configure, quote and enter all international orders and transactions using Oracle Applications
- Advocate customer representation internally from quote to delivery through key departments within the organization
- Work closely with project managers to ensure all equipment is designed and shipped to customer specification
- Drive and support organizational efficiencies through use of Lean initiatives and visual management tools
- Oversee all order documentation for accuracy and compliance with various international laws and regulations
- Lead coordination of letters-of-credit reviews, freight forwarding, customs requirements and import/export requirements
- Manage and reconcile all commission statements and calculations
- Ensure accuracy of international order process within Oracle ERP system
- Support sales and marketing by participation in domestic and international events and trade shows to further ensure strong customer relations
International/Domestic Part Service Representative
MARK ANDY INC.
01.1998 - 01.2004
- Provided experienced international customer service and representation for high-tech capital equipment. Coordinated all parts orders including quoting, shipping and export documentation. Inspire strong customer relationships through fast response and efficient communications.
- Highest average calls answered of all inbound domestic calls while in the position
- Provided accurate order entry and export shipping coordination
- Proficient in various responsibilities within Oracle Applications software including order entry, engineering documentation, finance and accounting
- Liaise with accounting group regarding all credit and accounts items
- Prepared all Proforma invoices and shipping documentation
- Experienced in BOM structures and investigative techniques regarding parts look-up and troubleshooting
International Customer Service Representative
SHERWOOD-DAVIS & GECK
01.1996 - 01.1998
- Expedited time-critical medical equipment orders for institutions, hospitals and surgical centers. Managed all sales orders for UK, Canada and Ireland territories.
- Responsible for processing all orders from P.O. entry and inventory availability to logistics coordination to Proforma invoicing and all required international documentation
- Interacted with customers daily regarding all aspects of order status including inventory availability, short and damaged shipments, RMA process
Job Counselor
INTERNATIONAL INSTITUTE OF METROPOLITAN ST. LOUIS
01.1993 - 01.1996
- Counseled and provided transitional services and support for refugees settling in the Midwest. Worked with various government and local agencies, educational provider and employers to link newcomers with the mainstream community.
- Intake refugees form settlement camps to capture employment history, education levels and skill sets
- Processed screening, matching and referring work-authorized job candidates
- Partnered with case specialists and other Institute staff to successfully employ each job candidate
- Translation support German/English for various entities and support personnel
Education
Bachelor of Arts - German, Business
University of Wisconsin
MilwaukeeForeign Exchange Program - German language and literature
Justus Liebig Universitaet
Giessen, GermanySkills
- Active listening
- Critical thinking
- Follow-up skills
- Order processing
Timeline
Customer Service Rep III-Export
Hunter Engineering Company
09.2025 - 10.2025
International Contract Administrator/Sales Coordinator
MARK ANDY INC.
01.2004 - 01.2025
International/Domestic Part Service Representative
MARK ANDY INC.
01.1998 - 01.2004
International Customer Service Representative
SHERWOOD-DAVIS & GECK
01.1996 - 01.1998
Job Counselor
INTERNATIONAL INSTITUTE OF METROPOLITAN ST. LOUIS
01.1993 - 01.1996
Foreign Exchange Program - German language and literature
Justus Liebig Universitaet
Bachelor of Arts - German, Business
University of Wisconsin