Kevin Silva
Framingham,MA
Summary
Proven Security Officer with extensive experience at Securitas Security Services USA, dedicated to enhancing safety and customer service. Demonstrates strong skills in incident reporting and problem-solving, with a focus on quick decision-making and a professional demeanor. Excel in teamwork, significantly improving facility security and guest relations through meticulous attention to detail and collaboration.
Experienced in actively monitoring environments and safeguarding physical, monetary, and personnel assets. Develops and implements policies and action plans to ensure optimal team performance and success.
As a professional hospitality worker, I prioritize exceptional customer service and vehicle security, adapting seamlessly to dynamic situations while maintaining high service quality. A reliable team player with a track record of meeting performance goals, I am adept at managing inventory and coordinating shipments, utilizing strong organizational skills for accurate record-keeping and efficient processing. Committed to maintaining seamless operations and adapting to changing demands.
Overview
4
4
years of professional experience
Work History
Security Officer
Securitas Security Services USA
09.2022 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Valet Attendant
BMW Dealership
05.2021 - 04.2022
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Shipping and Receiving Clerk
Bjs Restaurants Inc
02.2020 - 11.2020
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Education
Bachelors - Criminal Justice
Massachusetts Bay Community College
Wellesley Hills, MA06-2025
High School Diploma -
Framingham High School
Framingham, MA05-2020
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Effective problem solving
- Quick Decision Making
- Professional Appearance
- Patience and composure
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Heavy Lifting
- Teamwork and Cooperation
Accomplishments
Entrepreneurship
*Owner, Car Detailing Business*
[Framingham, MA] | [2022] – [2024]
- Established and managed a successful car detailing business, providing high-quality services to a diverse clientele.
- Developed marketing strategies that increased customer engagement and retention.
- Enhanced operational efficiency through effective time management and customer service skills.
Additional Information
- Aspiring to become a police officer upon completing my Bachelor's Degree in Criminal Justice. Committed to serving the community and upholding the law, I am focused on developing the skills and knowledge necessary to excel in law enforcement and make a positive impact.
- Demonstrated strong entrepreneurship skills through the ownership and management of a successful car detailing business. Gained expertise in marketing, customer service, and operational management, enhancing my ability to identify opportunities and drive business growth.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Security Officer
Securitas Security Services USA
09.2022 - 11.2023
Valet Attendant
BMW Dealership
05.2021 - 04.2022
Shipping and Receiving Clerk
Bjs Restaurants Inc
02.2020 - 11.2020
Bachelors - Criminal Justice
Massachusetts Bay Community College
High School Diploma -
Framingham High School
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